The facility itself was clean and well-maintained, but I encountered a significant issue upon arrival. The staff took a photo of my driver's license using their personal phone, which I found unprofessional and concerning. Additionally, I was presented with a form to sign that included extra fees and information not disclosed during the booking process on Expedia. They also requested my credit card for an additional $100 charge, which I declined, as my stay was already paid in full through Expedia.
Despite several phone calls, the front desk was unable to reach the hotel manager for clarification. This lack of transparency in their policies, combined with the use of personal devices to capture sensitive legal documents, made me uncomfortable. While I understand they need to verify identity, using a personal phone for this purpose is inappropriate, especially when I had printed and provided the confirmation documents. Due to these issues, I would not recommend booking with this hotel in the future.