The hotel is very close to the plaza de armas yet a very quiet place. The staff are very friendly and helpful which they helped us to prepare breakfast box for our very early check out. The buffet breakfast is nice too and they provide freshly cooked eggs up to your likings. Coca tea by coca leaves is provided for the whole day to help you to deal with altitude sickness and oxygen bottle also provided for free if needed. Excellent and unforgettable stay.
Renee
Expedia 真實旅客評價
10/10 完美
2024年11月23日
Great for Solo Travelers
The staff was very helpful although they didn't speak English. I was able to use Google translate and WhatsApp to communicate effectively. The breakfast is included and very tasty. It's mostly buffet style however they also made omelettes according to your liking. The rooms are cleaned daily and the team and coffee station is always well maintained. Very quiet and relaxing.
Katherina
Katherina (7 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年11月23日
Perfect place and nice location
The customer service was incredible and free breakfast was amazing so many choices! The front desk went above and beyond for me when I was sick!
Kelsey
Kelsey (4 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年11月17日
Grayson
Grayson (4 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年11月11日
Muy buena experiencia, poco distante de la Plaza de Armas
JUAN
JUAN (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年11月10日
Emine
Emine (2 晚友伴旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年11月7日
Excelente
martha
martha (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年11月7日
Nadja
Nadja (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年10月31日
Our stay at Casa Esmeralda was excellent! The hotel is gorgeous, and is located in a very convenient spot, without being too submerged in the bustle and noise of the city. The rooms were always kept clean by the staff, and the complimentary breakfast every morning was always delicious! Giara, the receptionist, is the sweetest! She was very gracious and helpful with anything we needed throughout our stay.
Nancy
Nancy (4 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年10月29日
Good Hotel
Nice clean hotel. Front desk great, room not big but pleasant, good breakfast. 18-20 minutes toPlaza de Armas. Hotel is on nice side street in an area that not particularly glamorous. Iglesia de Nuestrs Seńora de Belen is 5-10 minutes away.
Claus
Claus (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年10月25日
Mike
Mike (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年10月15日
Perfeito
Incrível. Agradável e acolhedor. Quartos confortáveis (fiquei em dois diferentes durante a viagem), chuveiro forte, banheiros limpos, camas confortáveis. Café da manhã farto e excelente atendimento.
Mas o mais importante foi o acolhimento pela a maravilhosa recepcionista Giara que é extremamente educada, prestativa, empática, diria que é a alma do hotel.
E para complementar ainda tem oxigênio
Quando puder voltarei com certeza.
Nadja
Nadja (3 晚行程)
Hotels.com 真實旅客評價
2/10 欠佳
2024年10月1日
We left a night early and moved to a different hotel. We advised the hotel of a feather allergy and what they were able to provide were 2 tiny throw pillows for me and my wife. The towels in the bathroom were tattered. The staff was rude, when I asked for an additional pillow case so I can stuff it with jackets to make my own. The shower did not drain well so if you took more than a 5 minute shower the water would overflow into the bathroom, not to mention you would be standing in 2 inches of water. The doorbell on the front door is not responsive and when we arrived at night we were stuck in this dark aly and they were not attending the phone number listed on the door to call for service. Lastly it is impossible to sleep here, you can hear EVERYONE on the same floor and above you, they appear to once have blackout curtains- because one window had them and the other did not and you have flood lights lighting up the entire room all night. The noise from the neighborhood, car alarms, and then from neighboring guest rooms is unbearable.
Mark
Mark (3 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年8月25日
Staff was very kind, especially Edisson who was available any time by WhatsApp.
Nadine
Nadine (3 晚浪漫旅程)
Expedia 真實旅客評價
8/10 很好
2024年8月25日
Ricardo
Ricardo (1 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2024年8月21日
Marzena
Marzena (8 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年8月16日
koki
koki (2 晚行程)
Hotels.com 真實旅客評價
4/10 一般
2024年8月14日
John
John (3 晚行程)
Expedia 真實旅客評價
10/10 完美
2024年8月14日
Buen servicio
Gerardo
Gerardo (1 晚行程)
Expedia 真實旅客評價
10/10 完美
2024年8月3日
Great Value, Service & Comfort
Excellent service- Gladys at the front desk goes abive and beyond! Great value for money and a lovely breakfast spread.