We loved our stay here for the most part but there were a few things that made us feel we couldn’t leave 5 stars. First the pros: the room accommodations are excellent. The bedding, the water pressure, the maintenance of the room overall were all excellent. We enjoyed our time at the pool, and though we didn’t get anything from the pool bar the food looked great. We enjoyed the hotel bar one night as well. There were a few things that we felt put a damper on our stay. We asked for a refrigerator to be brought to our room and after 3 hours it never arrived and then we needed to head out to a show. In the end we never got the fridge and our food went bad. The walls are thin, really thin, when it comes to noise for such a nice place. We heard people next to us and people above us at late hours. The last thing was regarding valet car safety. Our cars cameras captured someone trying to get into cars, including our own. While not “on them” since it seemed to be a public parking garage I wouldve hoped they would have the necessary security for their hotel guests.
Stacey
Stacey (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 8 月 5 日
Erica
Erica (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 8 月 3 日
Mitchell
Mitchell (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 7 月 28 日
Rowena
Rowena (3 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 7 月 28 日
Jennifer
Jennifer (3 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 7 月 27 日
Yonte
Yonte (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 7 月 23 日
Millard
Millard (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 7 月 20 日
Maria
Maria (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 7 月 13 日
Patrick
Patrick (2 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 7 月 8 日
Jamie
Jamie (2 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 7 月 5 日
真實旅客
1 晚行程
Hotels.com 真實旅客評價
6/10 不錯
2025 年 6 月 30 日
Amazing space. Rude bartenders.
Beautiful hotel. Great location. The big thing that we noticed though was that bartending staff at the front bar were very rude and unfriendly. Not sure why, and it’s a hotel where guests are spending and tipping a lot of money on food/drink, but there was an overwhelming feeling we got where every drink order or request was an inconvenience. We did not reach this conclusion due to one interaction or one bartender. It was basically 3-4 bartenders over the course of 4 nights (two separate weekends in the same year). We did find staff at the pool were friendlier (and they were hustling in 95 degree heat!).
I want to give them the benefit of the doubt and the best explanation I could give is that maybe they are under a ton of pressure from management and maybe also deal with a certain clientele that doesn’t treat them well, so they adapt accordingly? It’s a shame because the whole place is super cool and designed extremely well.
But if your staff is going to make their guests afraid to sit at the bar and order a couple drinks, that kinda defeats the purpose of wanting to spend money at such a cool place. My fiancé and I have been all over and have drank at some of the best bars and some of the worst. Yet we always treat our bartender well and tip well. I can honestly say we’d never seen anything like it. Change the culture among the bartenders and we will gladly return. If not, we’ll take our business elsewhere.
真實旅客
3 晚行程
Hotels.com 真實旅客評價
2/10 欠佳
2025 年 6 月 26 日
Michael
Michael (1 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2025 年 6 月 24 日
Everything was good except the pool bar. It took over 2 hours to get 1 drink and one meal. I asked about it 4
Times
Kristen
Kristen (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 6 月 22 日
Amazing as usual! Friendly helpful staff! Pool staff were great! Thoroughly enjoyed my birthday get away!