After paying over $500.00 for the night (agree it was new years eve) but room was not clean and we were missing a kettle which took numerous calls to house keeping and eventually after 5 hours a trip to reception and managerial intervention. Whilst waiting for said kettle we went to the bar for coffee, waited over 5 minutes but no barman so walked out to a nearby spot. Breakfast in the morning was total chaos with long queues waiting up to 20 minutes plus. This was our worst experience in many years and we are frequent hotels.com users.
Linda
Linda (1 晚行程)
Hotels.com 真實旅客評價
4/10 一般
2025年1月6日
Chopper
Room was very dusty with all mirrors and lamps full of dust and dirty, the fridge was dirty and didn’t work, which was replaced in the end. As a family who suffer from asthma, very disappointing
Andrew
Andrew (2 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月21日
Hotel was good overall, lot of street noise during the night, stayed in Melbourne hotels quite a lot and this probably the most street noise, needs sound proofing, double glazed windows or something.
Andrew
Andrew (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月2日
John
John (1 晚家庭旅程)
Hotels.com 真實旅客評價
8/10 很好
2024年10月24日
真實旅客
3 晚商務旅程
Hotels.com 真實旅客評價
10/10 完美
2024年10月18日
Jessica
Jessica (4 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2024年10月18日
Y
Sarah
Sarah (2 晚行程)
Expedia 真實旅客評價
8/10 很好
2024年10月15日
Good location close to transport. Nice clean hotel and friendly staff. Great pool, steam room and spa but no pool towels. Even when requested and promised !!. Meant had to go down to reception and from room/pool dripping wet and use room towels Good breakfast and nice quiet room.
Yvonne
Yvonne (1 晚家庭旅程)
Wotif 真實旅客評價
10/10 完美
2024年10月11日
Jessica
Jessica (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年10月7日
Staff were very helpful and friendly
Tisha
Tisha (4 晚商務旅程)
Expedia 真實旅客評價
8/10 很好
2024年10月7日
Michelle
Michelle (1 晚行程)
Lastminute 真實旅客評價
6/10 不錯
2024年10月6日
It was good.
Khalilur
Khalilur (1 晚行程)
Expedia 真實旅客評價
6/10 不錯
2024年9月29日
Guon Chin
Guon Chin (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年9月27日
Nice room
Joe
Joe (1 晚浪漫旅程)
Wotif 真實旅客評價
6/10 不錯
2024年9月26日
Was a good location but no underground parking for your car which is abit worrying to park your car or rental in the parking space across the road (a fair bit of a walk) and on top of that pay for parking which I believe should be waived by the hotel. Overall a good hotel, clean, nice restaurant excellent staff there go above and beyond. The girls at the front reception I feel at times didn’t want to help but overall wasn’t too bad
Blagojce
Blagojce (4 晚浪漫旅程)
Lastminute 真實旅客評價
10/10 完美
2024年9月22日
Sukhpreet
Sukhpreet (3 晚行程)
Expedia 真實旅客評價
10/10 完美
2024年9月9日
paul
paul (1 晚行程)
Expedia 真實旅客評價
10/10 完美
2024年9月7日
paul
paul (1 晚行程)
Expedia 真實旅客評價
10/10 完美
2024年9月6日
I arrived at Reception after a tough day, and the staff could not have been more professional or kind. I had a lovely guy check me in, and a delightful girl at Checkout. Great staff make such a difference to the weary traveller, and I won’t forget how they made me feel. As for the rooms and everything else - wonderful!