It was good front desk staff very kind and helpful
Ernesto
Ernesto (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025年1月7日
Great stay
We took our kids as a Christmas present to Universal Studios. Our stay was over the New Years Holiday. Everything was fun and comfortable. My only complaint was breakfast, it was overcrowded and not orderly. Food was okay but there was no order to the lines or stations so it was difficult to get me and my family fed properly. I understand the Rose Bowl was in town and the hotel was crowded, but I believe some guidance and direction could’ve made the experience better for all.
Anthony
Anthony (3 晚家庭旅程)
Hotels.com 真實旅客評價
8/10 很好
2025年1月6日
Judy
Judy (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025年1月1日
KELLIE
KELLIE (4 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月30日
jennifer
jennifer (2 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月5日
Breeshemah
Breeshemah (3 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月3日
Verenisse
Verenisse (2 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月2日
Staff was very helpful and friendly
Shanieka
Shanieka (3 晚家庭旅程)
Hotels.com 真實旅客評價
8/10 很好
2024年11月30日
VENUS
VENUS (3 晚家庭旅程)
Hotels.com 真實旅客評價
8/10 很好
2024年11月30日
María Fabiola
María Fabiola (2 晚家庭旅程)
Hotels.com 真實旅客評價
8/10 很好
2024年11月28日
Moon Joon
Moon Joon (3 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年11月22日
Andrea
Andrea (1 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年11月19日
Josefina
Josefina (1 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年11月9日
Argenis
Argenis (1 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2024年11月5日
You said you were cleaning the room every other day. But firs 3 days no one came. I was asked to put the trash out of the room by your staff. I did. Then I had to ask for trash bins for 2 days. We were staying 2 people in the room. For 3 days you gave only 2 servings of regular coffee and 2 servings of decaff coffee! I asked for it. Did not come. I had to go down to the reception area. You put me in a begging cituation. Thank you. Facility is nice and clean but service is not that great. Also you don't give out slippers. Then let people know that they have to bring their own slippers! That was really bad.
Mehmet
Mehmet (11 晚商務旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年11月5日
Argenis
Argenis (1 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2024年10月31日
Omar
Omar (1 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年10月26日
No complaints
Our stay was very comfortable and clean. I have no complaints or anything that could’ve been done better. Anytime we asked for something extra, it ease given to us without delay. The staff was very friendly and professional
Chiquita E.
Chiquita E. (3 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年10月22日
Tu Sun
Tu Sun (4 晚行程)
Hotels.com 真實旅客評價
2/10 欠佳
2024年10月13日
There was an open used razor in the shower and the staff gave me 5,000 points after paying almost $400 for the night. I wasn’t asking for my money back, I was asking to at least give me what I had paid for and I have yet to hear back from a manager and I keep getting the same run around answer. The fact that they over booked me, which now i believe was to get the reservation and for the hotel to later use the “we are acccomedating you by putting you in a bigger room and a higher floor” is just a bunch of bs and then get to my room which is for handicap guest which I feel nothing is wrong but using the whole “bigger room” okay and then the razor in the shower; my 8 year old daughter was with me; just to add. And the wood paneling under the sink was falling; I took pictures to show proof. And again, I have been very patient and like I said I wasn’t asking for any money back just to give us another stay, one which we can enjoy and nothing.
Mitzy
Mitzy (1 晚行程)
Expedia 真實旅客評價
4/10 一般
2024年10月12日
The property was nice and the room spacious. However on put first night we pulled back the sheets to find three short black curly hairs in the bed - not pleasant at all and very concerning regarding whether the sheets were changed between customers? . When we informed the staff they did send someone up to change the sheets but unfortunately the damage had already been done .
Maxwell
Maxwell (3 晚家庭旅程)
Expedia 真實旅客評價
10/10 完美
2024年10月9日
Lafayette
Lafayette (3 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年10月9日
Very good
Sergio
Sergio (3 晚家庭旅程)
Expedia 真實旅客評價
10/10 完美
2024年10月7日
The staff was so accommodating and friendly. We could not have been more happy with our accommodations.