I booked Suite room (claimed having 600-sq-foot) for my staying this and full paid to Hotels.com before I check in. However, I was just being told there is NO Suite room in Platinum Grand. Then when I call Hotels.com to complain and trying to cancel my booking at Platinum Grand because they cannot offer the room I booked, the hotel just telling lies to Hotels.com saying they have already offer me a Suite room so Hotels.com refused to change hotel for me. And at the same time, Platinum Grand told me, Hotels.com has just only booked a normal single room for me. So, they even refused to put me to a bigger room in the hotel.
Then after all arguments, Platinum Grand finally change a bigger room for my stay which is around 400-sq-foot.
I was totally disappointed with the dishonest of Platinum Grand as they post the room not exist on Hotels.com and they told lies to me and to Hotels.com. I'm sure I'm definitely a loser in this case as I paid for Suite room but in fact I'm just staying in normal double room. I'm disappointed with Hotels.com as well as they are totally unhelpful just trying to let me deal with the hotel myself. Very bad experience!
WAI YI
WAI YI (6 晚商務旅程)
Hotels.com 真實旅客評價
10/10 完美
2018年5月2日
Asa
Hotels.com 真實旅客評價
6/10 不錯
2018年4月24日
No hot water for shower and unexpected fire alarm
No hot water for showers in the last two days. The fire alarm ring up for two times in mid night, without any fire. This is my 2nd time to stay, but experience is worse than first time.
nice environment,better servise.Very quiet, can have a good sleep.
真實旅客
Hotels.com 真實旅客評價
8/10 很好
2015年8月10日
Need improvement on management
This hotel is located at city centre. Good location (if without traffic jam). Staff in the hotel are not very helpful. We originally booked 3 single rooms at the same floor but we notice rooms are not available when we check in. One of us need staying in different floor and with two small bed instead of one single double bed. The arrangement is bad.
Breakfast buffet in fact not many choices and taste is general, not a good one.
We've tried the dinner in the restaurant. The chefs quality seems not very standardised. We order same food in 2 nights, first time, it's good but 2nd time it's bad.
Luckily, there are many good restaurant around the hotel, we can go out easily to have good dinner outside hotel.
真實旅客
Hotels.com 真實旅客評價
10/10 完美
2024年12月24日
Thank you Team Platinum Grand
Excellent in all respects- I have experience of different premium quality hotels in Dhaka and Platinum Grand was far superior. Staff were courteous and helpful in every respect - quality of hotel decor and fittings was very good. Excellent comfortable room, and food was well produced from varied menu. Rooftop pool was very pleasant and clean. Excellent value for money.
Len
Len (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2023年8月20日
Don’t pass up this hotel. Heart it!
Nothing short of amazing. The hotel staff is top notch and treated me like a king at every encounter. The Bistro has great food, the fitness centre was well stocked, and the pool was great. A stark difference from a large chain hotel. Pass on Sheraton, Hilton or others and stay here.
Leonard
Leonard (7 晚商務旅程)
Hotels.com 真實旅客評價
10/10 完美
2023年4月5日
Good location. Convenient to travel.
Oswald
Oswald (5 晚商務旅程)
Expedia 真實旅客評價
10/10 完美
2022年12月10日
It's a great hotel. The staff is nice, restaurant is good. Especially, the top roof bar is great! I will stay there again.
Shigeyuki
Shigeyuki (15 晚商務旅程)
Expedia 真實旅客評價
8/10 很好
2022年10月1日
Fantastisk roof top swimmingpool
Fantastisk roof top restaurant og swimmingpool. De har øl i minibaren og på taget. Ville bruge det igen
Torben
Torben (6 晚商務旅程)
Hotels.com 真實旅客評價
4/10 一般
2022年9月23日
I booked Suite Room as shown at the time of booking but reaching hotel we were informed that never had any Suite Room in the hotel so cannot provide. Further I had booked my room for 3 Adults but since could not provide any Suite Room, they charged me USD20.00 per night for extra person. I think that the fault here is from Hotels.com since they have wrongly informed the category on their website.
Archit
Archit (2 晚商務旅程)
Hotels.com 真實旅客評價
8/10 很好
2022年6月1日
it was pleasure staying in this hotel.recommended
avanish
avanish (4 晚商務旅程)
Hotels.com 真實旅客評價
10/10 完美
2022年3月17日
tadanobu
tadanobu (2 晚商務旅程)
Hotels.com 真實旅客評價
8/10 很好
2021年8月25日
Imran
Imran (4 晚商務旅程)
Hotels.com 真實旅客評價
8/10 很好
2021年8月25日
Imran
Imran (2 晚商務旅程)
Hotels.com 真實旅客評價
10/10 完美
2021年8月21日
MASUD
MASUD (1 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2021年8月12日
Nice place
Overall good 😊
Imran
Imran (5 晚家庭旅程)
Hotels.com 真實旅客評價
6/10 不錯
2020年2月29日
Everything was good just that the bed sheets were not clean enough. I think they don't change the linen that covers the mattress every time a customer leaves.
真實旅客
1 晚浪漫旅程
Expedia 真實旅客評價
8/10 很好
2020年2月20日
Veronica
Veronica (7 晚商務旅程)
Hotels.com 真實旅客評價
8/10 很好
2019年12月14日
真實旅客
13 晚商務旅程
Hotels.com 真實旅客評價
8/10 很好
2019年12月9日
- Good and clean facility
- The breakfast menu can be greatly improved.