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Hotel Los Cuates de Cancun

2.5 star property
Hotel convenient to Ultramar Ferry Puerto Juárez

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Hotel Los Cuates de Cancun

Exterior
View from property
Front of property
Standard Room, 2 Double Beds | Bed sheets
Lobby

Reviews

6.2 out of 10

Good

Popular amenities

  • 24/7 front desk
    24/7 front desk
  • Free parking
    Free parking
  • Air conditioning
    Air conditioning
Main amenities
  • Daily housekeeping
  • 24-hour front desk
  • Air conditioning
Feel at home
  • Private bathroom
  • Television
  • Daily housekeeping
  • Free self parking

Room options

Available filters for rooms
Showing 1 of 1 room

View all photos for Standard Room, 2 Double Beds

Standard Room, 2 Double Beds | Bed sheets

Standard Room, 2 Double Beds

Highlights

Air conditioning
LED TV
Private bathroom
Daily housekeeping
  • City view
  • Sleeps 4
  • 2 Double Beds

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7.6 out of 10, Good, (382)
The price is $27
includes taxes & fees
$19 per night
Dec 4 - Dec 5
Hotel Jardin Cancun
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About the neighborhood

Map
Av. Lopez Portillo Mazana 9 Lote 8, Super manzana 64, Cancun, QROO, 77524

What's nearby

  • Ultramar Ferry Puerto Juárez - 3 min drive - 2.3 km
  • Plaza 28 - 4 min drive - 3.4 km
  • Cancun Mall - 5 min drive - 4.5 km
  • Puerto Cancun Marina Town Center - 5 min drive - 3.4 km
  • Plaza Las Americas - 6 min drive - 4.8 km

Getting around

  • Cancun Intl. Airport (CUN) - 29 min drive

Restaurants

  • ‪McDonald's - ‬5 min walk
  • ‪Puente Puerto Juárez - ‬8 min walk
  • ‪Taqueria Bonampak - ‬10 min walk
  • ‪Salbutes y empanadasDoña Mery - ‬7 min walk
  • ‪Fantasy - ‬3 min walk

About this property

Hotel Los Cuates de Cancun

At Hotel Los Cuates de Cancun, you'll be just a 5-minute drive from Ultramar Ferry Puerto Juárez and Plaza 28. Also, Cancun Mall and Puerto Cancun Marina Town Center are just a 5-minute drive away.

Languages

Spanish

At a glance

Hotel size

  • 74 rooms

Arriving/Leaving

  • Check-in start time: 2 PM; Check-in end time: midnight
  • Minimum check-in age: 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions.

Special check-in instructions

  • Front desk staff will greet guests on arrival
  • This property doesn't offer after-hours check-in

Required at check-in

  • Cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • No cribs (infant beds)

Pets

  • Pets not allowed
  • Service animals welcome

Parking

  • Free secured, covered onsite self parking

Other information

  • Designated smoking areas

Property amenities

Services

  • 24-hour front desk

Accessibility

  • Wheelchair-accessible registration desk
  • Handrails in hallways
  • Handrails in stairways
  • Upper floors accessible by stairs only
  • Well-lit path to entrance
  • Stair-free path to entrance

Room amenities

Be entertained

  • 32-inch LED TV
  • Cable TV channels

Home comfort

  • Air conditioning

Sleep well

  • Bed sheets provided

Freshen up

  • Private bathroom
  • Shower only
  • Hair dryer (on request)
  • Towels

More

  • Daily housekeeping

Fees & policies

Policies

This property does not have elevators.
This property only accepts cash.

Also known as

Hotel Los Cuates Cancun
Hotel Los Cuates
Los Cuates Cancun
Los Cuates De Cancun Cancun
Hotel Los Cuates de Cancun Hotel
Hotel Los Cuates de Cancun Cancun
Hotel Los Cuates de Cancun Hotel Cancun

Frequently asked questions

Does Hotel Los Cuates de Cancun offer free cancellation for a full refund?
Yes, Hotel Los Cuates de Cancun does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
Are pets allowed at Hotel Los Cuates de Cancun?
Sorry, pets aren't allowed, but service animals are welcome.
Is parking offered on site at Hotel Los Cuates de Cancun?
Yes, there's free self parking.
What are the check-in and check-out times at Hotel Los Cuates de Cancun?
Check-in start time: 2 PM; Check-in end time: midnight. Check-out time is noon.
Is there an onsite casino at Hotel Los Cuates de Cancun?
No, this hotel doesn't have a casino, but Royal Yak Casino and Sports Book (5-min drive) and Dubai Palace Casino (6-min drive) are both nearby.
What's the area around Hotel Los Cuates de Cancun like?
Hotel Los Cuates de Cancun is a short 20-minute walk from Benito Juarez Municipal Building and 4 minutes' walk from Séptimo Día Adventist Church.

Reviews

6.2

Good

6.8/10

Cleanliness

6.6/10

Staff & service

5.8/10

Amenities

6.0/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

6/10 Good

Old no elevators linens beddings very old
Ana, 1-night family trip
Verified Expedia guest review

2/10 Poor

Veniamin, 3-night trip
Verified Expedia guest review

2/10 Poor

Emma Isabella, 4-night trip
Verified Expedia guest review

8/10 Very Good

Good good. . .
Elio, 6-night trip with friends
Verified Expedia guest review

6/10 Good

stairs to my room are hard for me, twenty steps no elevatior
ROBERT, 6-night trip
Verified Expedia guest review

8/10 Very Good

Good experience
J, 3-night trip
Verified Expedia guest review

8/10 Very Good

The real Mexico
I loved my stay at the hotel, right in the middle of everything, walking distance to all the main markets. I go to Mexico to see and live the real México not the tourist version of it.
Lucy , 2-night trip
Verified Expedia guest review

2/10 Poor

Terrible
Hotel not booked due the previous reason. Recepcionist very rude. Hotel located on red zone.
Verified Expedia guest review

2/10 Poor

Terrible
Roaches, staff not friendly, old and stinky room, my reservation didn't appear on the front desk .. Only good thing was the bathroom 0/10
Verified Expedia guest review

2/10 Poor

Stay clear of this place --
Unbearable mold smell so I switched rooms, huge 2-inch cockroach crawled out of the bathroom, my fan smoked and burned and stopped due to 220 voltaje there and they would not accept the blame and the woman at the desk screamed at me even though I was very calmly talking to her. Could not sleep due to all-nighter parties accross the Street with super loud music. This is an old 1960 style hotel. Not recomended at all --
Verified Hotels.com guest review

8/10 Very Good

Good
It is not a location for tourists,that why the local people don't speak English well,but the people work at hotel are nice,they try the best to talk and make us understanding around areas.the price is very cheap,that why room is basic. It is 25 mins to airport and 5 mins to ferry
Verified Hotels.com guest review

4/10 Fair

Verified Hotels.com guest review

2/10 Poor

Extremely dangerous area. No towels or phones.
Terrible. We left & booked at another hotel. Worst hotel orbit recommended.
Verified Orbitz guest review

6/10 Good

Verified Hotels.com guest review

8/10 Very Good

Hot and loud
Overall good experience, but it was hard to get rest. It was very hot in the rooms without ac, with only fans. The hotel was across the loudest bar with live music every night. Luckyly the music stopped around midnight. I would look for another hotel next time. We found places that had nicer looking hotel with similar price and ac.
Verified Orbitz guest review

4/10 Fair

No amenities. No English. No remote for tv or air.
Verified Expedia guest review

2/10 Poor

It was right downtown and noisy
This hotel is downtown, so if you want to party it is okay. However, there was no A/C. no towels, it was not in the best part of the city and it was loud. I didn't sleep the entire night. The staff didn't speak any English and there was no phone to call to the reception. I didn't want to leave my daughter alone in the room to go ask for towels. There was loud music, sirens blaring and people talking on the streets all night long.
Verified Travelocity guest review

2/10 Poor

Nightmare
No toilet seat, had roaches and a lizard in the room very noisy unable to sleep worse bed ever . Had to move to another hotel for safety reasons. Doors didn't feel safe
Verified Expedia guest review

8/10 Very Good

Very friendly staff, and beautiful all inclusive f
Very friendly staff. Great service. I would recommend to friends.
Verified Expedia guest review

10/10 Exceptional

Good stopover hotel for changing planes in Cancun
Spotlessly clean and very pleasant decor. Easy to find and travel to from the airport, and it was the only hotel which would give me a room for a single person and charge only for me, not a non-existent travelling companion as well. As such, it was an excellent hotel to stay in overnight while waiting for a plane to another state the next day. Lots of local police seem to stay there as well, so no worries about security.
Verified Wotif guest review

6/10 Good

Verified Hotels.com guest review

6/10 Good

it is an affortable place to stay and it is located centrally in Cancun
Verified Expedia guest review

8/10 Very Good

An 'Adventurous' Traveller's Dream Location
This hotel has non-English speaking staff (family run) and is in the oldest part of Cancun (pre-tourism era) but it is extremely clean (not one bug and room well swept and bathroom spotless). It is the perfect centrally located spot for catching all the buses (Ruta 1, R-1) to the hotel zone and beaches/nightlife/Maya Museum, the local large grocery stores/malls and banks (Scotiabank), and the long distance bus station (ADO), with lots of small local eateries in walking distance(best value for taste & price was 2 doors down - a cucina economica). Fresh café Americano at the GoMart around the corner for about eighty cents. We stayed for 10 nights and will likely stay there again as it is very inexpensive yet just what we required. Air conditioner works well but isn't really necessary as the safety barred window opens to the fresh breezes. We tried to speak Spanish as much as possible and everyone was always very helpful and never tried to cheat us (in fact taxis gave us discounts) even when we misunderstood prices a couple times. Warning: beds are VERY firm and take earplugs because of noisy roosters & dogs in the early morning. Good for more 'adventurous' travellers - not suitable for someone who wants exactly what they have at home. Most fellow guests were from other parts of Mexico and this hotel has good reviews from Spanish speaking customers.
Verified Hotels.com guest review

6/10 Good

Staff friendly. Room cleanup everyday, but no towell change - need to ask for new towels
Verified Expedia guest review

2/10 Poor

very rude staff
I stayed at this hotel with my partner, the room was extremely noisy, there were only 8 tv channels (the information said that they had sky tv), there was no internet in the rooms, and two days the internet wasn't working. Staff speaks no English whatsoever. When I checkout there was a guy in front desk, he was very rude and didn't want to keep our luggage, despite it was obvious he was keeping others guest luggage. This guy refused to give me a receipt for my stay. He was very impolite and not friendly at all, I really needed my receipt so I had to insist upon getting it, at the end I had to tell him that I would report him to the taxation department, it was the only way I could get my receipt for my stay at Los cuates hotel
Verified Wotif guest review