Here’s the translation:
“The hotel left us without water for more than two hours and without internet, and we, the guests, had to figure it out ourselves since they never informed us about the problem. After leaving the hotel, I wrote to them requesting a credit, but it seems they gave us a fake email address because I’ve written more than four times and haven’t received any response. I recommend that if something like this happens to you, don’t leave the hotel until you get an explanation or a credit.”