A nice room we've booked. Much better than expected.
真實旅客
1 晚家庭旅程
Expedia 真實旅客評價
8/10 很好
2018年5月5日
Chenshu
Hotels.com 真實旅客評價
10/10 完美
2025年1月9日
Gurpreet
Gurpreet (1 晚行程)
Hotels.com 真實旅客評價
4/10 一般
2024年12月29日
Mediocre
The hotel itself was clean and reasonably appointed. The staff and clientele however, was questionable. It took several hours to get the staff help on an extremely noisy guest and when confronted was told it wasn't their responsibility. Given the choice, would not stay again. Especially during peak period.
Diane
Diane (1 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2024年12月26日
Warm friend staff but in need of upgrade.
Warm friendly staff.
Aging interior but still comfortable.
Lots of stains on cushions and blankets, crusty food stuck on benches, broken shower, missing plates and cutlery. On request the staff quickly arranged maintenance.
The final charge was different and slightly higher than what was booked through Hotels.com. No details on why the higher price was provided.
Nicholas
Nicholas (3 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月22日
The beds are so comfortable. Dining nearby
Ann
Ann (1 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2024年11月30日
TREVOR
TREVOR (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年11月29日
真實旅客
1 晚行程
Hotels.com 真實旅客評價
10/10 完美
2024年10月31日
Steve
Steve (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年10月29日
HYEONGSEOB
HYEONGSEOB (2 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2024年10月25日
Convenient to club
真實旅客
2 晚商務旅程
Hotels.com 真實旅客評價
4/10 一般
2024年10月7日
Emilio
Emilio (1 晚行程)
Expedia 真實旅客評價
4/10 一般
2024年10月4日
Upon arrival we were greeted and given our cards.
Room was spacious, clean and tidy, and modern.
The wine bottle in the fridge was opened already with some missing- i rang and said it wasnt us so we wouldnt be charged- no issues there.
Next we checked out the bathroom, particularly the double ended bath which was the whole reason i booked this hotel and room. The bath was large and clean with about 6 jets. BUT the tap handle was at the pillow at one end of the bath so rendering it useless, the plug kept popping up and down causing my wifes leg to get pinched- romantic night ruined.
The king bed was comfy.
TVs both wouldnt cast to mobiles despite trying android and iphones.
Heres the kicker- the aircon duct directly above the bed is not well insulated to outside, so when it rains the water falls from the high section of the building directly on the duct causing a sound like hail is on a tin roof- even though it was spitting rain outside. This caused us to be awake most of the night.
Upon checkout i politely let the front desk staff know of our concerns and we were told 'thats how its always been' and theres nothing they could do about it.
This tells me they are clearly aware of these 2 big issues!
Room 1114.
Sam
Sam (1 晚浪漫旅程)
Expedia 真實旅客評價
10/10 完美
2024年9月18日
Staff were lovely, slightly overpriced, but convenient, clean and safe. I lost my hearing aid whilst checking out, staff were amazing and immediately helped locate and return to me.
Would happily stay again. No complaints at all.
Rebecca
Rebecca (1 晚家庭旅程)
Expedia 真實旅客評價
10/10 完美
2024年9月16日
.
Andrew
Andrew (3 晚友伴旅程)
Wotif 真實旅客評價
8/10 很好
2024年8月26日
Was a nice quiet setting.
Parking was hard to get close to the hotel, nice clean staff were pleasant.
Katie
Katie (1 晚家庭旅程)
Wotif 真實旅客評價
8/10 很好
2024年8月25日
Lovely, only problem was the dual shower head one didn't work as it should.
Kenneth
Kenneth (1 晚浪漫旅程)
Wotif 真實旅客評價
10/10 完美
2024年8月23日
Roderick
Roderick (1 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2024年8月11日
Lovely and clean room very friendly and helpful staff was not a fan of the glass wall of the bathroom I like privacy when I’m in the bathroom
Margaret
Margaret (1 晚行程)
Wotif 真實旅客評價
10/10 完美
2024年8月9日
Nice quiet location adjoining club, staff helpful
PETER
PETER (1 晚浪漫旅程)
Wotif 真實旅客評價
10/10 完美
2024年8月5日
Jean-mark
Jean-mark (1 晚行程)
Hotels.com 真實旅客評價
2/10 欠佳
2024年7月19日
We were very upset with how the staff treating to gusts and at that point, I even thought for a moment to ring the police or our lawyer. Three people mentioned that each of them is the Inn manager at three different time; even difficult to make a complaint. Very very rude. The staff asked to leave us if we don’t want to stay at around 9.00pm at night. Very disappointed. It is obvious that the management is not caring/ less caring about customer service.
We simply asked for the receipt for credit card payment and the staff refused and strongly verbally harassed us. He asked to read the booking confirmation and the company can not give receipts at all. That is completely illegal in Australia: I have nothing against him personally as he looks like immigrant who has no clue about what he was doing except treating: I felt like he was going to hit me any time with his body language.
I am thinking to send group memo to all of our group of companies, partners, clients and members the description of what we experienced and think twice for any business/official/work stays in this place. As we don't want any Australian to face such inconveniences and bullying.
However, we informed the company CEO in writing about our inconvenience and unethical customer handling. Waiting to hear
This is the first time we experienced such disappointment from hotel industry: No way we recommend to anyone who anticipates peace of mind and quality service (actually, any sort of service) at all.
Promod
Promod (1 晚友伴旅程)
Expedia 真實旅客評價
10/10 完美
2024年7月14日
Quality hotel not what I expected on par with all the big hotels. Keep up the great service
Andrew
Andrew (1 晚家庭旅程)
Wotif 真實旅客評價
8/10 很好
2024年7月12日
Uncomfortable bed in Rm 1115.
Exceptional staff at front to greet you and to see you off.