This stay was part of a longer trip. Driving back from Adelaide to Canberra, The last overnight leg on a family road trip. 2 AD and 2Ch. We booked the 2 Bedroom Suite, it looks exactly the same as the images, it is a reasonable layout, a little strange, but perfectly functional.
Check in: was quick and simple, the staff were informative, professional, and helpful.
ISSUES: We had a couple of issues with our room that made our stay uncomfortable.
There is a sitting area, a mini kitchenette, the two bedrooms, toilet and tucked in with the toilet (like a secret room) is the shower.
Room: There are seperate reverse cycle aircon units in each space, all are seriously outdated and are in need of replacing. Our room had one remote control for all three units. None of which worked particularly well.
- The sitting area unit mounted towards the roof had a broken thermostat and was stuck on the coldest temperature. The fan function did not work. There was a loud, constant, and regular vibrating noise coming from the unit even when switched off (??), That noise could be heard from aircon unit inext door.
-Microwave had been burnt out beforehand. We tried to use and the burnt smell was very offensive and could be smelled down the hall & next mornin.
-There are no staff on site after 6 pm if there are any issues.
The hotel in a great location there are plenty of choices for somewhere to eat within walking distance, and there is plenty of onsite parking.
Recompense occurred.