Called to confirm the reservation for the stay. The Hotel Manager say there is no reservation that came through orbits and they have no contract with Orbitz. The after showing him the confirmed reservation he states that the hotel is sold out. But he will try to get me accomodation .Upon arrival in the morning the Hotel Manager gives me accomodation to one of their other locations which is I Abad area and it not even a hotel it's a lodge . Not acceptable asked for my refund waste of time a month later going back and forth and told him if I don't get my money I will report it to the police he refunded only one day of stay. These guys overbook on walk-ins since they get a higher room rate and the internet booking they transfer to some cheap hotel
Savio
Orbitz 真實旅客評價
8/10 很好
2019年12月13日
Nice and co operating staff
Behaving very good and food was also good
真實旅客
3 晚家庭旅程
Expedia 真實旅客評價
10/10 完美
2019年12月11日
Memorial moments at Royal Park Hotel
Could have improved the variety of local fruits for breakfast.Add cereals to the breakfast menu. Otherwise, the personnel were courteous and most cooperative.
Devendra Parsad
Devendra Parsad (4 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2019年9月7日
真實旅客
3 晚行程
Expedia 真實旅客評價
8/10 很好
2019年7月11日
Clean, nice 3 star hotel with friendly and helpful staff.
Paban
Paban (3 晚家庭旅程)
Expedia 真實旅客評價
10/10 完美
2019年3月12日
真實旅客
1 晚行程
Expedia 真實旅客評價
10/10 完美
2019年3月12日
The service is brilliant! All are wonderful staff. Would highly recommend this hotel.
AT
AT (1 晚家庭旅程)
Expedia 真實旅客評價
10/10 完美
2019年3月11日
cleanliness was excellent , rooms was precious and fresh
真實旅客
1 晚家庭旅程
Expedia 真實旅客評價
4/10 一般
2017年9月25日
Is okay
I would like to bring to your attention the horrible experience I endured during my stay at the Royal Park Hotel in Mumbai on Saturday 16th September 2017.
I was a guest at your hotel for 2 nights whilst I was visiting Mumbai, after a recommendation from my father who every year stays at the royal park hotel when he visits India.
The night of 16th September I went to bed after a long days travel from Gujarat to Mumbai. For some reason the electricity was not working which meant the Air condition or the fan was not working, neither were any of the lights. Due to the heat I was unable to sleep all night as I am used to the cold weather coming from the UK. Not only that, My mobile phone was not charged due to the power cut at the hotel. I heavily rely on my mobile phone to get to places using phone Maps and make calls to people to make them aware of where I am and that I am safe. I am a tourist in a city I have never been before. I endured a terrible night and day during my stay at your hotel. The electricity in buildings next to the hotel were working just fine.
I was shocked to know that a back-up electricity supply was not available at the hotel and I feel like I wasted over 4000 rupees staying at your hotel that night.
I raised my concerns with the person on the reception desk called Resham but it seemed like he was not interested in my complaint and told me to email you.
I hope to receive a response from you discussing this matter with me.
Thanks
Ikram saeed
Ikram saeed (2 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2017年6月25日
Amazing Experience
It was quite good and a very good experience. Price is very competitive keeping the service in mind
Mei Ling
Mei Ling (1 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2017年5月31日
D Front Desk and Staffs r Helpful but only Evelato
Actually d Front Desk and all d Staffs r Very Helpful and Service Orientated.
Abdul Bashir
Abdul Bashir (4 晚行程)
Hotels.com 真實旅客評價
2/10 欠佳
2016年4月25日
객실 형편없고 심지어 타올도 1개 이불도 없고 청소 엉망
객실 형편없고 심지어 타올도 1개 이불도 없고 청소 엉망 2박예약후 1박만 해도 2뱍 다 받는곳,
kwon young seok
Expedia 真實旅客評價
6/10 不錯
2015年12月30日
真實旅客
Hotels.com 真實旅客評價
2/10 欠佳
2015年3月25日
Avoid this one!
absolutely unsatisfied. Avoid if u r travelling with family.
真實旅客
Hotels.com 真實旅客評價
2/10 欠佳
2015年2月23日
Over priced, dirty, questionable service
Dirty sheets, wifi only available in lobby, poor organisation at the front desk to the point that I and another guest were asked to pay twice (until we showed our proof of purchase emails). Should be an awful lot cheaper for what it is. I was mis-led by the overall good ratings this hotel has. It may once have been a lovely place to stay, but it needs re-investment in its people and services to become so once again. Would recommend looking elsewhere.
真實旅客
Hotels.com 真實旅客評價
8/10 很好
2015年2月3日
Хорошее соотношение цена-качество
Плюсы: расположен относительно недалеко до Ворот Индии и Marine Drive. Напротив отеля железнодорожная станция Dockyard Road. Отзывчивый персонал.
Минусы: завтраки в отеле были однобразны (омлет). Не понравилось постельное белье, попросили сменить. В номере wi-fi не работает, только в вестибюле.
Evgeny
Hotels.com 真實旅客評價
2/10 欠佳
2015年1月13日
Very bad experience.
Room is stinking. Cleaning of rooms is not satisfactory. Room service is worst.
Overall experience is very bad.
Sonia
Expedia 真實旅客評價
4/10 一般
2015年1月12日
Service is very poor.
Hotel room is stinking. Room service is very poor. Accesories like towel & room cleaning are worst.