Value for money, used a lot of the next door resort. Buffet -adequate, food, luke warm. Rodeo grill, basic lunch. Evening, food and service great. Faff with pool towel process
haydn
haydn (5 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月7日
Gabriel
Gabriel (4 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月4日
Muy Agusto y su servicio muy bueno , algo de lo que más me gustó son las opciones de comida que tienen
Itzel
Itzel (3 晚友伴旅程)
Hotels.com 真實旅客評價
4/10 一般
2024年12月1日
mark
mark (4 晚行程)
Hotels.com 真實旅客評價
4/10 一般
2024年11月16日
En general el personal muy grosero
El personal de recepcion te atienden con mala actitud y
responden de manera sarcástica.
Gina y Maggie del restaurante asiático bastante groseras al momento de referirse a nosotros y cero resolutivas.
Definitivamente su personal no está a la altura de lo que el hotel te ofrece, por lo que nuestra estancia no fue la más placentera.
ALBERTO
ALBERTO (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年10月26日
Mayra E
Mayra E (3 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年9月30日
Anane Kwadwo
Anane Kwadwo (6 晚行程)
Expedia 真實旅客評價
8/10 很好
2024年9月30日
We stayed for nine nights and ten days.
Property-Beautiful and kept well. This is the rainy season, so to keep it up is impressive.
Room: Deluxe Swim-out- excellent. Bed is comfortable and room is spacious. Shower has two rain heads, so both of us getting ready was a breeze.
Restaurants/Food-There will be items you like and items that are okay. Individual palates will have a different experience. We enjoyed Rodeo Grill and Bruschetta. The Yucatan Buffet has a variety of items. Make sure you get the orange macaroons.
Drinks- The drinks are excellent and there is a variety.
Deluxe Entertainment Staff (Main Pool)- staff was excellent! We saw Burlesque and the Fire Show. There are different activities at the pool each day. As well as different shows each night.
Safety- Unfortunately for the staff there was an incident with a guest by the main pool in one of the swim-outs. I was impressed with their response. They moved with a sense of urgency and handled this particular incident in a professional and caring manner. We felt safe and the staff truly cares for their guests.
Medical- my husband broke a tooth early in our trip. The staff helped locate and arrange an appointment at a reputable dentist office. We were hesitant to see any doctor in Mexico, but they did an excellent job.
Overall we would highly recommend this resort and plan to return.
Jaclyn
Jaclyn (10 晚浪漫旅程)
Expedia 真實旅客評價
10/10 完美
2024年9月29日
Had a great time. The entire staff was amazing
Leah Nicole
Leah Nicole (3 晚行程)
Expedia 真實旅客評價
10/10 完美
2024年9月28日
Love it
Zunamy
Zunamy (8 晚行程)
Expedia 真實旅客評價
10/10 完美
2024年9月28日
Cindy Chan Co Yu
Cindy Chan Co Yu (5 晚行程)
Expedia 真實旅客評價
10/10 完美
2024年9月27日
javier
javier (7 晚行程)
Expedia 真實旅客評價
6/10 不錯
2024年9月27日
Lovely place customer service awesome. I just had sugar ants in my bed.
Brittani
Brittani (3 晚浪漫旅程)
Expedia 真實旅客評價
10/10 完美
2024年9月27日
Everyone was friendly and remembered us by name. Transportation was easy to get. The buffet food could of been a little more hot but apart from that great vibe and clean.
Shanneil
Shanneil (4 晚行程)
Expedia 真實旅客評價
8/10 很好
2024年9月26日
Close access to beach
Jennifer E
Jennifer E (7 晚浪漫旅程)
Expedia 真實旅客評價
8/10 很好
2024年9月25日
Variety of restaurants to choose from, poolside bar was fun, the beach was fairly close from our room, it was about a 7min walk. Only downside of the Adults only side is that the sports bar is on the family side and it was quite a ways to get there
Joshua
Joshua (7 晚浪漫旅程)
Expedia 真實旅客評價
2/10 欠佳
2024年9月25日
We arrived at 2:30 am at the lobby hotel for them to tell us we couldn’t stay there. The manager told us we didn’t have proper identification which we did . We provided all the correct paperwork and he didn’t care to see them because the moment he realized we were two girls in a relationship he automatically denied service. He proceeded to call security to kick us out from the hotel at 4am after going back and fourth with him. We couldn’t get a hold of you guys because we were told we had to contact the agency that we booked on. Horrible experience!! After a few hours the head manager of hotel security checked out paper work and decided it was ok for us to stay but while we were there the service we got was horrible I’m assuming because we reported his discriminatory behavior. Our stay was the worst experience ever. I cannot believe we went through this because we are part of the LGBTQ community. Through our stay they discriminated us because everyone knew what happened . Very embarrassing days
Dalia
Dalia (4 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年9月24日
Armeen
Armeen (8 晚行程)
Expedia 真實旅客評價
6/10 不錯
2024年9月24日
Melissa
Melissa (3 晚行程)
Expedia 真實旅客評價
2/10 欠佳
2024年9月23日
Los pasillos llenos de excremento de coatí (animal de la región) que no limpiaban en días, poco espacio de estacionamiento, muy mala actitud del personal, no cambiaban las toallas y jabones nuevos nunca pusieron
Adonai
Adonai (5 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年9月23日
Very clean and pretty resort. It was quite quiet so keep that in mind if you’re looking for something a little livelier. It was great to have the option to visit the sister princess resorts right next door because we found their restaurants way better (in terms of food quality and veg options for me) and there was a lot more action at their pools too. The platinum side had a better buffet though in our opinion and we loved our swim out pool! The beach was pretty seaweedy though the staffed tried to clean up each morning. We came during the red tide so you would have to wade out a bit to get out of the smellier water. The beach by the sister resorts’ side was a but better for this and only a 5 min walk. All the staff were super lovely! Shout out to Israel who was super helpful whenever we had plans to leave the property :)
Rigby Lee
Rigby Lee (5 晚浪漫旅程)
Expedia 真實旅客評價
10/10 完美
2024年9月23日
Genial
Una excelente experiencia de aniversario.
Genial y recomendable para parejas
Jonathan
Jonathan (5 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年9月23日
Nos encantó el hotel, la comida muy buena; se agradece q no se tiene que reservar en los restaurantes de especialidad.
El show de la noche bien, excelente servicio en general del personal.
Solo algo q mejoraría es poder tener alimentos fuera de los restaurantes (si quieres botanear tienes que a fuerza consumirlo dentro del restaurante)
Recomiendo mucho el hotel