Was charged double because the first charge went through, then I swiped again when asked to, because the staff tried to convince me the first didn’t go through. Then I simply asked for a decent view room for the mistake, and they gave us a room facing apartments 20 feet away…
Victor
Victor (3 晚家庭旅程)
Hotels.com 真實旅客評價
6/10 不錯
2024年11月23日
Serviceable, as a good motel should be. TV didn’t work, but my primary use was to sleep, so not an issue. Street noise, however was intolerable.
William
William (1 晚商務旅程)
Hotels.com 真實旅客評價
6/10 不錯
2024年11月19日
Anne Berit
Anne Berit (4 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年11月12日
真實旅客
3 晚家庭旅程
Hotels.com 真實旅客評價
10/10 完美
2024年11月11日
Dawn
Dawn (3 晚友伴旅程)
Hotels.com 真實旅客評價
6/10 不錯
2024年11月6日
They never cleaned our room at all and we stayed there for 5 nights. When I checked in they said they would clean it every other day but that never happened. We ended up having to bring out our dirty towels and trash and constantly asking for more clean towels/toilet paper/kleenix. The restaurant/bar is awful as well. The only good part was the area that it is in has great restaurant options. We paid way tooo much to stay here.
Cynthia
Cynthia (5 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年11月5日
Colleen
Colleen (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年11月5日
Quiet - clean - well priced - great neighborhood close to restaurants
Susan
Susan (1 晚友伴旅程)
Hotels.com 真實旅客評價
8/10 很好
2024年11月4日
no cable tv
ELIZABETH
ELIZABETH (3 晚商務旅程)
Hotels.com 真實旅客評價
2/10 欠佳
2024年11月2日
Continuous knocking noise from the elevator.
Marie
Marie (2 晚家庭旅程)
Hotels.com 真實旅客評價
2/10 欠佳
2024年10月29日
Horrible customer service!
Horrible experience.. the hotel did not have my reservation but hotels.com did. They would not give me a room and was on the phone with hotels.com for 75 minutes only to be told there was a discrepancy and that one of the companies would reimburse my $433 and I had to cancel my night in NYC. A few days later I was informed that I was no longer getting a refund since the hotel says it was non refundable even though they did not have my reservation and would not give me a room and hotels.com said it was out of their hands even though their first customer service agent promised me a refund no matter what. I will not be using either company in the future.
Maria
Maria (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年10月27日
michael
michael (1 晚商務旅程)
Hotels.com 真實旅客評價
4/10 一般
2024年10月25日
Disappointing
The room we reserved was not available when we arrived, the hotel staff said that they did not have any rooms with 2 beds available at all. I was traveling with my two children, so a King room was not an option. I was working with Hotels.com to find another room, when amazingly, the hotel staff informed me that they did have a room with two beds and that they would refund me $200 for not having the room with a terrace that I reserved. It was all very odd, very disappointing. We will not be back.
Allyson
Allyson (2 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年10月24日
Lisa
Lisa (1 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年10月14日
Jane
Jane (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年10月11日
Corey
Corey (5 晚行程)
Hotels.com 真實旅客評價
2/10 欠佳
2024年9月29日
I had to cancel my room last minute due to a medical emergency with my son… No one wanted to work with me to get refunded. Working with the public myself, us as business owners always do what we can to best take care of the customer!
Felicia
Felicia (1 晚家庭旅程)
Hotels.com 真實旅客評價
8/10 很好
2024年9月27日
Sam
Sam (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年9月24日
Person checking us in realized that we needed an accessible room. Thank you!!!
Judith
Judith (1 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年8月31日
Steve
Steve (1 晚家庭旅程)
Hotels.com 真實旅客評價
6/10 不錯
2024年8月29日
Federica
Federica (4 晚行程)
Expedia 真實旅客評價
2/10 欠佳
2024年8月28日
Small dirty hotel. Left after 1 night. Wasn’t refunded
Steven
Steven (5 晚家庭旅程)
Expedia 真實旅客評價
6/10 不錯
2024年8月28日
Location of the property is great and have lot is option for dining and shopping experience and travel around manhattan
Tilak
Tilak (1 晚行程)
Expedia 真實旅客評價
10/10 完美
2024年8月27日
Metro station across. It was clean and very convenient.
Harriet Mariel
Harriet Mariel (4 晚行程)
Expedia 真實旅客評價
8/10 很好
2024年8月26日
Enjoyed our stay, good location, staff were overall helpful however we had to ask for cleaners to come every two days.