There are so many issues with this hotel. This is supposed to be a 5 star hotel. The food is not great, cold food served at breakfast, drinks were watered down, the only good drinks were at Karuma, which we had to pay for on top of the all inclusive plan. The WiFi doesn’t work around most of the property. If you’re looking to relax, it’s impossible we didn’t sleep all week due to crazy loud neighbors. Staff refused to handle the situation. Was woken up at 5 am while on vacation, there are zero child free areas so if you’re looking for a break of kids this is not the place. They are loud and everywhere. We got stuck in the elevator and the emergency phone didn’t work so we were trapped with no one to help us. Just overall, this place is far too expensive for what they provide. This is not a 5 star resort. Very disappointing and when we told the team about our issues they did not give AF. Once they have your money, they no longer care. At check out the guy argued with me on when the noise started from our neighbors. Unreal. I would never return to this resort. It’s not worth the cost.