Staff was very nice and friendly. The restsurant was booked but they provided room service and the food was excellent. I checked out before breakfast so they supplied a boxed lunch. It is a great licatiin uf you are taking the Inka Express as it is less than a 5 minute walk.
Wendi
Wendi (1 晚行程)
Expedia 真實旅客評價
6/10 不錯
2024年9月17日
Check in took extremely long
Annette
Annette (1 晚家庭旅程)
Expedia 真實旅客評價
6/10 不錯
2024年9月15日
Construction noise and music from local bars kept us up most of the night.
melissa
melissa (1 晚浪漫旅程)
Expedia 真實旅客評價
4/10 一般
2024年9月10日
Front desk was too slow; charged extra days. Corrected finally after keeping us waiting for a while!!
真實旅客
1 晚家庭旅程
Hotels.com 真實旅客評價
10/10 完美
2024年8月17日
Great place. Great Price
Gustavo
Gustavo (4 晚行程)
Expedia 真實旅客評價
2/10 欠佳
2024年8月10日
Stevie
Stevie (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年8月8日
Camas buenas, buen tamaño de habitacion. Un poco alejada del centro. Buen precio parablo que recibes
Luis Felipe
Luis Felipe (4 晚家庭旅程)
Expedia 真實旅客評價
10/10 完美
2024年6月28日
Shaw
Shaw (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年6月27日
Awesome view. Great food. Super clean and friendly staff.
Sonia
Sonia (1 晚家庭旅程)
Expedia 真實旅客評價
10/10 完美
2024年6月25日
Roberto
Roberto (3 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年6月25日
Beautiful view to the city, super clean and friendly staff
Sonia
Sonia (1 晚行程)
Expedia 真實旅客評價
6/10 不錯
2024年5月20日
Pros and Cons of Polo Cusco Suites
I'll start with the Pros.
Great views of Cusco, and the Restaurant Bar at the top level has great food for both breakfast and dinner. It was super convenient on those days you just need to rest and don't want to do much walking. Also hot water was very hot.
Now for the Cons:
The front desk staff are extremely unhelpful. When we arrived we didn't find a safe or mini fridge in our room. When we asked the front desk about it they basically told all three of us that it was there and we were all lying about not having one. The following days when we brought it up, they just dodged the issue, saying another set of staff (like housekeeping) will "look into it." We only received a safe and mini fridge when another room on our floor checked out and they gave us theirs.
Noise. This has got to be the loudest hotel I've stayed in, like ever. Rooms are not sound proof at all and you can hear everything from the hallway to the upstairs rooms, to the dogs barking on the street 8 floors down. Not to forget the train that goes right by the hotel and makes a great amount of noise in the morning.
Airport shuttle was advertised as free on the website, but we had to pay for it. So they lied about that service. They don't even take you themselves they just called up someone and had them take us.
Overall I was not impressed with Polo Cusco Suites, which is why I would give it 3 stars. There are more cons than pros, for me and my friends who stayed here May 9th through the 15th of 2024.
Kevin
Kevin (6 晚友伴旅程)
Hotels.com 真實旅客評價
8/10 很好
2024年4月27日
La chambre était très grande et propre mais pas moderne. Le personnel agréable. Le petit déjeuné = bon mais sans plus, servi dans le restaurant panoramique, très sympa la vue. Mal situé par rapport au centre de CUSCO mais pratique pour prendre le train pour PUNO...
Nora
Nora (1 晚浪漫旅程)
Expedia 真實旅客評價
8/10 很好
2024年4月19日
Clean room. A little run down. Very helpful at the front desk. Food at the hotel’s restaurant was really yummy and decent price.
Simona
Simona (3 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年4月17日
Easy to grab a Uber or taxi within 3 minutes. I thought the train track had charm- it did not bother us and stopped early enough in the evenings. Breakfasts is abundance. Staff aims to please and accommodate. Drink the complimentary coca leaves to relief headaches and other symptoms of altitude. Works wonders. The area is noisy as expected, but we did not venture out. We did not walk to the square- due to altitude- Cleanliness could be improved, minimal towels left and were “old”. But, overall, we liked our stay there- we are seniors.
Stuart
Stuart (2 晚家庭旅程)
Expedia 真實旅客評價
10/10 完美
2024年4月11日
Our stay was great. The hotel staff were friendly. Breakfast was good. Just note there is no AC. This was not an issue for us since it was cold during the time we went and the room was cool enough. They also kept our luggage for 1-2 hrs after our checkout, since we were not getting back in time from a morning tour.
Vanessa
Vanessa (2 晚浪漫旅程)
Expedia 真實旅客評價
10/10 完美
2024年4月11日
Excelent
Nora Wilda Laboy
Nora Wilda Laboy (4 晚友伴旅程)
Expedia 真實旅客評價
6/10 不錯
2024年4月11日
Ryan
Ryan (3 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年3月15日
El personal es muy amable y respetuoso. El hotel está a minutos caminando de restaurantes, lugares de interés de Cusco y del centro del Cusco histórico. Es cerca de la estación del tren y el restaurante en la azotea del hotel es espectacular. Sin embargo tuvimos una mala experiencia con un mal olor particular que fue reportado en varias ocasiones y no lo corrigieron a pesar de indicar que se ocuparían del mismo. Por lo demás muy bueno.
Yadira
Yadira (1 晚家庭旅程)
Expedia 真實旅客評價
10/10 完美
2024年2月29日
It was neat and clean
Jinhson Homero
Jinhson Homero (4 晚浪漫旅程)
Expedia 真實旅客評價
8/10 很好
2024年2月24日
Todo bien👌
Adimarys
Adimarys (3 晚浪漫旅程)
Expedia 真實旅客評價
10/10 完美
2024年2月4日
IBRAHIM
IBRAHIM (1 晚行程)
Expedia 真實旅客評價
10/10 完美
2024年1月27日
Beautiful hotel very convenient walk or taxi to shopping areas