All was excellent except for a problem during a birthday dinner where the live food was cold and labelled inappropriately. I did make a complaint at the time which I was told would be investigated, however i had to chase the outcome multiple times. Nikki one of the managers was very good however the other manger wouldn't let me speak and continually spoke over me. I was given a resolution of 15% off food and beverage which the other persons in my group already had and when I told management that this wasnt satisfactory they refused to give me an alternate resolution. I work in radio and i am an influencer and I was looking forward to telling my followers and listeners about the great 50th birthday trip to hard rock hotel. All other aspects were fantastic from the breakfast to the room cleaning it was just the Tonic bar and food there that let the hotel down.
Kalpesh
Kalpesh (6 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年11月9日
Julie
Julie (2 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2024年10月29日
Jacob
Jacob (3 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年10月28日
Solo trip - first time in Goa
Great people and caring hospitality
Azim
Azim (4 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年10月12日
Indian boys trip to Goa
Great place to stay staff were so friendly could do enough for us. Bar staff at pool area were exc lent great guys 5 stars to all of them. Rooms are out dated and need modifying that’s the only point I have to make as everything else was brilliant.
Sanjay
Sanjay (5 晚行程)
Hotels.com 真實旅客評價
4/10 一般
2024年9月17日
Poorly maintained property. The condition of the property has deteriorated over the years. Air conditioning does not work properly. Staff are unpleasant to deal with.
I was a regular customer to this resort but definitely would not be returning after this trip.
Viraj
Viraj (5 晚家庭旅程)
Expedia 真實旅客評價
6/10 不錯
2024年8月27日
Roshan
Roshan (3 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年8月16日
It was an amazing experience
Bhavya
Bhavya (3 晚行程)
Expedia 真實旅客評價
2/10 欠佳
2024年5月23日
Niral
Niral (2 晚行程)
Expedia 真實旅客評價
6/10 不錯
2024年5月20日
Quick check in
Rooms v dated, badly maintained. Shared areas with ongoing maintenance a put off.
Excellent staff. Lovely pool area and pool.
Music a little too loud. Restaurant serves good food but decor is tired.
Sandeep
Sandeep (6 晚友伴旅程)
Expedia 真實旅客評價
6/10 不錯
2024年5月6日
Blocked Shower Drain
My room was at the end of the corridor facing a wall (and not with the better poolside view) and was next to their rubbish dumping area.
The room size was good as was the bathroom and shower.
However, on the day of my departure, my shower drain was completely blocked and the water overflowed all over the bathroom floor and part of the bedroom.
I asked Reception for another room to shower in as I was in a rush to catch my
flight and they promised to do so but after 10 mins they sent a handyman to unblock the drain instead of allocating me another room as promised by Reception.
As unblocking the drain and cleaning the mess would have taken too long, I insisted on being given another room but this was not made available to me.
As I was short of time, I had no choice but to use the bathroom of the room opposite my room (where the bathroom had just been cleaned BUT the room was dirty & unmade as the occupants had checked out earlier. This was not a pleasant experience at all getting ready in an unmade room.
Reception should have been honest with me if they did not have other rooms instead of promising me one. This episode left a bad impression.
Akber
Akber (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年5月3日
Amazing location.pool are was awesome. staff very friendly and service Amazing. Been all around the world,this hotel is in top five. breakfast every day alot of choices.
Loretta
Loretta (7 晚家庭旅程)
Expedia 真實旅客評價
10/10 完美
2024年4月15日
Fantastic hotel Great Staff facilities and location
nathan
nathan (8 晚家庭旅程)
Expedia 真實旅客評價
10/10 完美
2024年4月12日
Enjoyed our stay at the Hard Rock Goa.
Amit
Amit (1 晚浪漫旅程)
Expedia 真實旅客評價
10/10 完美
2024年4月5日
Sobam
Sobam (3 晚行程)
Expedia 真實旅客評價
6/10 不錯
2024年3月19日
Un établissement correct sans plus
Francois-Xavier
Francois-Xavier (3 晚家庭旅程)
Expedia 真實旅客評價
10/10 完美
2024年3月18日
Sean
Sean (1 晚行程)
Expedia 真實旅客評價
10/10 完美
2024年3月9日
Staff and management was great and helpful
Ramandeep
Ramandeep (4 晚浪漫旅程)
Expedia 真實旅客評價
10/10 完美
2024年2月27日
Excellent experience
Savita
Savita (4 晚行程)
Hotels.com 真實旅客評價
4/10 一般
2024年2月27日
room service was poor. the bedsheet was torn the blanket was torn as they were used several times. Pool side chaires had dirty mattresses. the mattresses had stains. Wasn’t a good experience
Reepu Raj
Reepu Raj (5 晚家庭旅程)
Expedia 真實旅客評價
8/10 很好
2024年2月20日
Anveer
Anveer (3 晚行程)
Expedia 真實旅客評價
4/10 一般
2024年2月18日
Mark
Mark (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年2月11日
Hard Rock Style
Vibe is good. Rooms are comfortable but little closed type, no view for me. Rock Music with the bar and pool is great. Enjoyed.
Vikas
Vikas (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年2月6日
Hotel is beautiful and very clean. The spa was fantastic. Sonya was exceptional and professional. The highlight of the property is the pool bar Tonic. The service and food are fantastic. Elvira and the bar team provided first rate service from drinks, food and recommendations around Goa. Make sure to enjoy the Saturday hi top Brunch. lots of fun and a great deal.