There was no hot water! When we called the front desk they seemed to know there was an issue and that needed to reset the hot water heater. Ridiculous to have to take a cold shower or no shower at all with little recognition that this is a major inconvenience. We will not be staying here and you can look we stayed here one night each of the last 3 months.
stephen
stephen (1 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2024年12月9日
Austin family trip-Alabama concert
Room was great and service was fine. We were surprised by the $40 self parking fee per night in the parking garage.
Balcony was wonderful w great views.
Alyson
Alyson (1 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月1日
danette
danette (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年11月30日
Alay
Alay (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年11月30日
Cynthia
Cynthia (1 晚行程)
Hotels.com 真實旅客評價
2/10 欠佳
2024年11月27日
My water got shut off and I couldnt shower.
I wasnt able to shower inbetween my overnight shifts at the hospital. The water got shut off to the entire hotel. The manager knew what happened to me and didnt even try to reach out. It was the WORST hitel experience I have had. For over 200$ a night I expected to be able to shower. I spent my shift at the hospital feeling disgusting because i wasnt able to clean myself. The room was dirty too. The mini fridge smelled DISGUSTING.
The manager, being aware of the situation because I definitely told the front desk staff, should have at least reached out to me. I should not of been forced to try and track them down on multiple occasions.
I have never stayed at a hotel that I couldnt shower at. The shower was down from early morning until after 6:30pm. I sleep all day because I am at the hospital from 6:30am until 6:30pm.
Everyone i have told about the situation was shocked. The most shocking is the manager not even writing a note, NOTHING to apologize for this massive inconvenience.
Jordan
Jordan (6 晚商務旅程)
Hotels.com 真實旅客評價
2/10 欠佳
2024年11月22日
moohyun
moohyun (1 晚行程)
Hotels.com 真實旅客評價
4/10 一般
2024年11月20日
Stayed on the 8th floor. It was a windy night and the balcony windows were loudly creaking. It was very difficult to sleep. Tried to the mask the noise with the ceiling fan but the fan did not turn on. Also tried to mask the windows with the air conditioner but could not turn it to a setting where the fan would run constantly. They were fully booked and could not change rooms.
Bradley
Bradley (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年11月19日
Carnatie
Carnatie (1 晚商務旅程)
Hotels.com 真實旅客評價
6/10 不錯
2024年11月18日
Sharon
Sharon (1 晚行程)
Hotels.com 真實旅客評價
2/10 欠佳
2024年11月17日
Roland
Roland (3 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年11月16日
Johnathan
Johnathan (1 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2024年11月16日
Pillow were uncomfortable TV was broken
Jason
Jason (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年11月11日
Beautiful room!
Fantastic room. Had a great stay
Wayne
Wayne (1 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年11月7日
Gabriel de Jesús
Gabriel de Jesús (1 晚家庭旅程)
Hotels.com 真實旅客評價
4/10 一般
2024年11月6日
Philip
Philip (1 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2024年11月6日
Victoria
Victoria (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年11月5日
The staff was amazingly awesome! Vicky rolled out the red carpet for me! Felt very special and did not even care about my stay! I could have slept on rocks. She went above and beyond! Great asset to the hotel.