Fantastisk opphold. Strålende service fra vi satt foten inn døren, til vi dro. Flotte, store, fine rene rom. Mange gode steder å spise. God kvalitet på.maten til alle måltider. Tror faktisk ikke jeg kan få skrytt nok av dette stedet. Det anbefales på det sterkeste.
Odd
Odd (4 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2024年11月10日
Very good, but didnt nail the extra touches
We stayed in a Master Suite so this review covers preference.
The Good:
The food was outstanding in every resturant and cafe
The staff were friendly, attentive and welcoming
The suite was fabulous
We participated in a number of activities including Karaoke, Retro night, Piano Bar DJ night and all were very good entertainment.
The let downs
We used the butler/concierge in preference for 4 things and only 1 happened correctly
1. We asked for drinks to the room and they never came. This on its own I wouldnt single out but
2. We ordered an anniversary breakfast that was late after we reminded them
3. We asked for airport transfer that never got booked.
Thats too many issues not to point it out.
Finally, we live in Mexico but met family over on holiday from the UK. We were preference they were not so when I was offered hydrotherapy that was free with the suite I wanted my cousin to get it as she wouldve loved it. They didnt permit it. If I asked for her in addition to me Id understand but I didnt take my free session.
Would we go again?
Yes we would. We go to cancun 3-4 times a year and chose Secrets The Vine because family were staying. The experience wasnt perfect BUT there is so much to like about the hotel, staff, food, guest interactions we will go back.
What I am not sure of is going preference again. I didnt think the service was there at all. But I would go back to the hotel more generally.
Graeme
Graeme (3 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年11月7日
Jorge
Jorge (2 晚商務旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年10月20日
Guillermo
Guillermo (2 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2024年10月12日
suzanne
suzanne (2 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2024年10月8日
Excelente pero no hay aire acondicionado en el lobby ni en los restaurantes casi no se siente el aire,mucho calor
andres
andres (3 晚友伴旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年10月3日
Bjørn-F
Bjørn-F (5 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年9月28日
Lauren
Lauren (1 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2024年9月28日
Yurina
Yurina (4 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年9月27日
Beautiful resort and very clean and the food and service is amazing
Eman
Eman (7 晚家庭旅程)
Expedia 真實旅客評價
6/10 不錯
2024年9月26日
Didn't like that it's was so hot though out the lobby areas! Air conditioner is very poor 😢
Leonard
Leonard (4 晚浪漫旅程)
Expedia 真實旅客評價
10/10 完美
2024年9月25日
Ordor in certain parts of the hotel. The syaff was very nice. The housekeeping department was amazing. When we to breakfast at 9am and by the time we got back our room was cleaned
CATHY
CATHY (4 晚浪漫旅程)
Expedia 真實旅客評價
8/10 很好
2024年9月25日
El hotel maneja el A/C, el lobby maneja 3 o 4 restaurantes y los shows de la noche, hace calor, y en los cuartos el medidor dice 18.5 c pero esta como a 23-24. Las instalaciones ya empezaron a deteriorarse.
La comida buena no excepcional, pero el de carne y Mariscos muy buenos!!!
Nos toco tormenta y el hotel no ayuda en nada para conseguir información y precio mas caro por contingencia q el normal.
Ojo con el A/C para los q sufren de calor
Estuardo
Estuardo (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年9月24日
Pools and beach access
Ruben Oscar
Ruben Oscar (4 晚家庭旅程)
Expedia 真實旅客評價
10/10 完美
2024年9月24日
Great Location
Vickey
Vickey (4 晚家庭旅程)
Expedia 真實旅客評價
10/10 完美
2024年9月23日
Resort was nice, staff very nice and helpful, very clean, easy to get around, pools and beach was great, food was average, wish most of the places stayed open longer and opened up sooner.only complaint I had was the AC other than that everything was great