El completo de todos los hoteles Barceló está muy padre, porque tienes muchas actividades por hacer, muchos restaurantes, albercas, gyms, delfinarium etc a habitación amplia, me dejaron hacer uso de ella hasta las 3 pm de check in pero de las instalaciones desde que llegué, si lo recomiendo!
Paola
Paola (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年9月22日
Muy recomendable
Excelente atención y servicio, estoy dispuesto a regresar cualquier día
Guillermo
Guillermo (5 晚家庭旅程)
Hotels.com 真實旅客評價
6/10 不錯
2024年9月4日
No respetan beneficios GOLD
Reservamos en un torre y nos enviaron a otra supuestamente porque son iguales, teníamos el pase VIP de hoteles.com y no se nos respetó, pedimos entonces nos pasaran al complejo que reservamos y nos dijeron que tardaría de 3 a 4 horas el proceso. Siempre habíamos tenido buena experiencia en Barceló pero en Maya Palace, en lo personal Colonial no me agradó en cuanto a servicio y calidad de bebidas y alimentos.
María del Rosario
María del Rosario (2 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年8月30日
Annabel
Annabel (5 晚行程)
Expedia 真實旅客評價
6/10 不錯
2024年8月29日
The free hour in the spa was nice (hot and cold jacuzzi), the bedding was dirty and the restaurants always full and some of the restaurants the service was not good.
Janetth
Janetth (4 晚家庭旅程)
Expedia 真實旅客評價
8/10 很好
2024年8月25日
Great beach
Good drinks
Good amenities
Food ok
Francisco D
Francisco D (6 晚家庭旅程)
Orbitz 真實旅客評價
10/10 完美
2024年8月23日
nos gusto mucho, porque los niños se divirtieron. todo en un solo lugar
Cecilia
Cecilia (2 晚家庭旅程)
Expedia 真實旅客評價
10/10 完美
2024年8月21日
Guest services wasn’t really good.always late and made us wait 30 mins for checkout
Mary Jenny
Mary Jenny (7 晚友伴旅程)
Expedia 真實旅客評價
4/10 一般
2024年8月19日
Our room was not cleaned thoroughly when we arrived. The toilet leaked resulting in a wet bathroom floor at all times. Also our shower would not drain so you are standing in dirty water while showering. There was a loud squealing sound that woke us up coming from the vent on our first night there. They did fix it but it returned periodically throughout our stay which resulted in poor quality sleep. We will not be returning and do not recommend you spend your hard earned money to stay here.
Angela Rita
Angela Rita (7 晚家庭旅程)
Expedia 真實旅客評價
10/10 完美
2024年8月18日
Il nostro soggiorno al Barceló è stato splendido, una vacanza rilassante e piacevole. La struttura nonostante sia enorme è organizzata benissimo ed è tutto molto vicino, ci sono tantissime piscine enormi, campi da basket, beach volley e tantissime altre attività. La spiaggia è grande e non è mai affollata. Abbiamo passato 10 giorni bellissimi!
Claudia
Claudia (10 晚家庭旅程)
Expedia 真實旅客評價
10/10 完美
2024年8月17日
Very friendly staff! After the first night I asked for an room upgrade and the staff worked hard to make it work and found us a really nice room! Beach is beautiful, pool areas are nice, good drink selection. We travelled with family and would come back. Try to book the junior suite if you can.
Jadir
Jadir (5 晚家庭旅程)
Expedia 真實旅客評價
8/10 很好
2024年8月16日
Very please with everything though the entertainment at Kukulkan theater was not that great, except the three guys singing opera were awesome.
I know they can do better.
laura
laura (7 晚家庭旅程)
Expedia 真實旅客評價
10/10 完美
2024年8月15日
muy bueno
Jose
Jose (7 晚行程)
Expedia 真實旅客評價
8/10 很好
2024年8月15日
Claudia
Claudia (4 晚行程)
Expedia 真實旅客評價
8/10 很好
2024年8月15日
Great amenities, and beautiful beach
Norma E
Norma E (7 晚家庭旅程)
Expedia 真實旅客評價
8/10 很好
2024年8月15日
The last night we were there we had 2 terrible experiences
First our room door was jammed on the inside and it wouldn’t open, my husband and kids were stuck outside while I was inside, it took over 30 mins to get someone to help and multiple calls to reception which staff was extremely rude saying they weren’t notified even after my husband went up to reception to let them know, not once did they apologize for the inconvenience and having my toddler fall asleep outside the door.
Second my daughter lost her purse in the bowling alley when she realized she left it behind only a few mins had passed, she notified staff and no one helped her looked for it and was ignored, this makes me feel like it could have been an employee, finally security searched the area they said they would look at camera footage which shouldn’t take long at all we filed a claim and we yet received any info or calls with updates. My daughter had $200 cash, AirPods and her drivers license, identity theft is now a main concern for us.
The property needs better management to handle and escalate issues appropriately!
The property is beautiful, food wasn’t terrible but also not the best. Pool area could use more shade. There is a lot to do inside property however will not stay again or recommend this Resort.
Josue
Josue (4 晚家庭旅程)
Orbitz 真實旅客評價
2/10 欠佳
2024年8月15日
Would not recommend this resort. So many things broken and not replaced. Broken safe, refrigerator, shower, bathrooms with broken sinks, etc
Madison
Madison (4 晚家庭旅程)
Expedia 真實旅客評價
2/10 欠佳
2024年8月15日
When we arrived, we were changed to another part of the hotel and they made us walk to the other resort with our luggage. The room key had to be changed 4 times which required a long walk to the front desk 4 times.
Marisol
Marisol (4 晚家庭旅程)
Expedia 真實旅客評價
10/10 完美
2024年8月14日
Pasamos unas buenas vacaciones en familia. El complejo de hoteles superó nuestra expectativa en lo general, pues veníamos de una experiencia anterior no muy feliz en otro destino .Muy bien atendido el hotel y sus areas y el trato en general es bueno. Mis quejas son respecto a las habitaciones que necesitan una remodelacion.Las camas son pequeñas, no hay opciones de conexión usb y pocos outlets de corriente disponible.El baño necesita ser remodelado más que la habitación. La limpieza de la habitación no era la mejor.Despues de un par de días mejoró supongo que por las propinas dejadas.Otra cosa a mejorar sería tener un smart tv que el huésped pueda acceder a sus cuentas de entretenimiento online. Mi otra queja es la premura con que te atienden en los restaurantes a la carta. A pesar de estos detalles fué una buena experiencia, la picina excelente.
Lidice
Lidice (7 晚家庭旅程)
Expedia 真實旅客評價
10/10 完美
2024年8月14日
We got upgraded to Barcelo Riviera and greatly appreciate it. It was not crowded like Caribe or Palace (no kids). Beach was amazing, plenty of loungers and clear water. We often used buffets at Caribe, Tropical or Palace because service was better there. Overall we will be back for sure even though we stayed at Barcelo Maya probably 8 times.(since 2010) Caribe always provided us with best, unmatched service, Palace has great buffets and Riviera best beach. Thank you Barcelo!
Grazyna
Grazyna (8 晚浪漫旅程)
Orbitz 真實旅客評價
6/10 不錯
2024年8月14日
La playa estaba perfecta
Las habitaciones nada innovador , continúan igual que hace años atrás
Nereida
Nereida (4 晚家庭旅程)
Expedia 真實旅客評價
10/10 完美
2024年8月13日
We stayed at Adults playa Rivera.. it was amazing planning our next trip already there !
Carmela
Carmela (7 晚家庭旅程)
Expedia 真實旅客評價
10/10 完美
2024年8月13日
We went with our 7 and 9 year old for 5 nights and we all had a fabulous stay. The food was amazing, staff were helpful and kind and pools were great
Johanna
Johanna (5 晚行程)
Expedia 真實旅客評價
8/10 很好
2024年8月12日
dennis
dennis (7 晚行程)
Expedia 真實旅客評價
10/10 完美
2024年8月10日
There's a variety if water activites although pricey should be more Organize and have more time slot to accommodate such big resort