This is a wonderful facility. The restaurants are very good and the rooms are awesome! I wish we could stay longer. It is very relaxing.
Kathie
Kathie (1 晚家庭旅程)
Hotels.com 真實旅客評價
2/10 欠佳
2025年1月6日
Heather
Heather (3 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月14日
Estancia increíble, la pasamos muy bien y sin duda muy recomendado para vacacionar
ISRAEL
ISRAEL (3 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月10日
真實旅客
1 晚家庭旅程
Hotels.com 真實旅客評價
10/10 完美
2024年12月2日
Nurcan
Nurcan (4 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年11月12日
Omar
Omar (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年10月30日
Annelies
Annelies (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年10月19日
Excellent service over all
Blanca
Blanca (6 晚家庭旅程)
Expedia 真實旅客評價
4/10 一般
2024年10月12日
The property was good but I advise future visitors to keep their receipts if you don't want to be charged not to mention the restaurants are incredibly expensive if you dont have the all inclusive. Having all inclusive really wont get you much since there isnt a buffet and there are only 4 restaurants the food isnt as extravagant as the advertisements show. Not to mention the spas are highly overpriced. I recall getting the all inclusive package but to my surprise I was shown that my package didn't pass through. There are little to no activities for the children. The hotel is 11 minute drive from the city center so if you want to go out its a long drive.
Islam
Islam (7 晚家庭旅程)
Travelocity 真實旅客評價
10/10 完美
2024年10月11日
The staff and itikio provided exceptional service, and our representative was outstanding and highly attentive in all aspects, from scheduling to consistently being proactive. The experience was excellent, and I would certainly return repeatedly.
jose
jose (4 晚家庭旅程)
Expedia 真實旅客評價
10/10 完美
2024年9月30日
Haley
Haley (4 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年9月14日
Salateen
Salateen (5 晚行程)
Expedia 真實旅客評價
10/10 完美
2024年9月10日
perfect
Frankie Enrique
Frankie Enrique (2 晚家庭旅程)
Expedia 真實旅客評價
6/10 不錯
2024年9月7日
If I could rate solely on the staff it would be 5 stars. Some of the nicest people we’ve encountered who are also courteous. We rated 3 stars because this isn’t really a family resort. The one family pool they had was just a pool with a bridge in the center. The bridge was severely rusted and falling apart. We noticed they had people diving throughout the day to pick up pieces of rust that were breaking off. Of the 7 days we were there only one day had a family friendly activity and that was the magic show which was held in their new hotel next door. The kids club is mainly for kids older than 6 because although it’s 4 and older there are limited activities younger ones can do and on some days can’t even stay there. This included the inflatable course on the beach that we didn’t really get to utilize due to the amount of drunk adults that were on there. (No judgement here). We were lucky enough that we planned a bunch of excursions including walking to the ferry which is right next door and taking a day trip to Isla Mujeres. Which id recommend over paying for the excursion. But for the families that want to spend the whole trip on resort, unless you love doing nothing but swimming in a pool and playing in the sand expect to be bored. Lastly the food is dealers choice. Some like it some don’t. Comparing it to some of the other resorts we’ve stayed at in Cancun it wasn’t the best. Personal preference and nonetheless service was phenomenal. Much more to say but not enough space
Andrea Dennise
Andrea Dennise (6 晚家庭旅程)
Expedia 真實旅客評價
4/10 一般
2024年8月30日
Mosquitoes and roaches in my room.
Nate
Nate (4 晚家庭旅程)
Expedia 真實旅客評價
8/10 很好
2024年8月26日
I like the place it was clean and smoke free but not much activities for teenage kids
selam guush
selam guush (7 晚家庭旅程)
Expedia 真實旅客評價
10/10 完美
2024年8月18日
Best place
Andenet
Andenet (4 晚家庭旅程)
Expedia 真實旅客評價
10/10 完美
2024年8月15日
Brytany Lynn
Brytany Lynn (5 晚行程)
Expedia 真實旅客評價
8/10 很好
2024年8月10日
Amazing time and hospitality
Sabria
Sabria (4 晚浪漫旅程)
Expedia 真實旅客評價
10/10 完美
2024年8月9日
Hi, I stayed at this resort Aug 1-8 2024. My family and I loved our room it was clean , modern, and very comfortable. The resort was amazing we had a wonderful time swimming in the clean pools and ocean. It’s a very calm and quiet resort even with a lot of families. The food was great I loved the buffet which had great food plenty of choices.They had great drinks my favorite was the passion fruit margarita’s. Over all this is an amazing resort and can’t wait to go back next year. My one warning which has nothing to do with the Villa Palmer is when you get to the airport when you arrive in Mexico please ignore the travel people there they will try to get you to go to another resort by giving you a discount on activities just to bring you to the moon palace and sell you on a time share . Please research the moon palace Grand before you go it’s a scam. The airport staff when asked how to get to our transportation guides is to them but just keep walking.