When checking in, the receptionist is kind and helpful and smiles, patience.
On 18 Nov, I informed the receptionist I will be a bit late check out as I will went to department store, He agreed and did not mentioned exactly time I must back otherwise need to be charged. The receptionist was not kind and very angry, no any smiles both the manager and the staff handling the case.
I can not experience hospitality service in this staying period.