Location is great, air conditioner was a bit of a challenge to get it to the right temperature. The bathroom was outdated
Claudia
Claudia (2 晚家庭旅程)
Expedia 真實旅客評價
10/10 完美
2022年2月11日
Bungalows, palapa roofs, food, gardens, pool, view of the Mayan observatory, sunshine, warmth. What’s not to like.
Eugenia
Eugenia (1 晚友伴旅程)
Expedia 真實旅客評價
10/10 完美
2022年2月8日
This is the only place to stay for a visit to Chichen Itza. They have a five minute shuttle to the archaeological site and will even sell you a ticket before you go so you don’t have to wait in line. Plus it’s a really nice Hacienda style hotel
James
James (1 晚家庭旅程)
Expedia 真實旅客評價
6/10 不錯
2022年1月30日
Gabriel
Gabriel (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2022年1月10日
The place was very unique; we loved the old buildings, beautiful gardens and "old world" atmosphere.
真實旅客
2 晚家庭旅程
Hotels.com 真實旅客評價
8/10 很好
2022年1月10日
Environment and landscapes
Fernando
Fernando (2 晚家庭旅程)
Expedia 真實旅客評價
10/10 完美
2022年1月3日
Impresionante hotel y el servicio extraordinario
El hotel nos sorprendió muchísimo. Espacioso, tranquilo. Todo su personal super cordial y atentos a ayudarnos en todo lo que necesitamos durante los días que estuvimos con ellos. Muy recomendado para descansar, relajar y conocer las extraordinarias bellezas de la zona de Chichen Itza
Maria
Maria (2 晚家庭旅程)
Hotels.com 真實旅客評價
8/10 很好
2022年1月2日
It's a beautiful place and we enjoyed our stay. For the price, it would be nice to have better amenities in the rooms, and overall the service was very friendly but oddly sparse. That said, we'd recommend it.
Edward
Edward (2 晚家庭旅程)
Expedia 真實旅客評價
8/10 很好
2022年1月1日
Eco resort next to Chichén itza. Best place to stay in town. Not much else around.
Fabian
Fabian (2 晚家庭旅程)
Expedia 真實旅客評價
10/10 完美
2021年12月29日
Me gusto el lugar, es hermoso.
Luce un poco viejo o pasado de moda el amueblado y la comida no es muy buena
MARIA GRACIELA
MARIA GRACIELA (1 晚家庭旅程)
Expedia 真實旅客評價
6/10 不錯
2021年12月16日
Nice...but!
There is no internet or TV in the rooms and this is told to you at check in with no sympathy or empathy.
Alfonso and Alex in the restaurant were amazing, and so was Sergio the bellman. Nice place to stay when you visit Chichen Itza but be prepared to DISCONNECT.
The staff have daily meetings in the middle of the reception area, which is awkward for guests. They should find another place...
SHANNON
SHANNON (1 晚行程)
Hotels.com 真實旅客評價
2/10 欠佳
2021年11月22日
A 2 star hotel at best
Definitely not a 5 star hotel. At best a 2 star.
Everything is old, in bad shape and outdated from the 90s.
Way overpriced for the service
Olivier
Olivier (2 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2021年11月20日
Beautiful and relaxing.
Such a beautiful place. So relaxing. An awesome staff. Can’t wait to return.
Allen
Allen (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2021年11月18日
Great Place to Stay at Chichen Itza
The Lodge was an absolute find! We found the staff very friendly, the restaurant very good, and the room very clean. The property was gorgeous. We could tell the hotel was just reopening post Covid, but we were so pleased we extended 2 nights. You can see parts of Chichen Itza from the lobby. We would come back
真實旅客
2 晚行程
Hotels.com 真實旅客評價
8/10 很好
2021年10月11日
Staff was great hotel was in decline, could be Covid.
Sofia
Sofia (3 晚行程)
Expedia 真實旅客評價
10/10 完美
2021年8月26日
Excelent service,
BLANCA E
BLANCA E (1 晚家庭旅程)
Expedia 真實旅客評價
10/10 完美
2021年8月17日
If you want to disconnect and be treated like the royalty that has stayed here, this is the place for you.
真實旅客
3 晚家庭旅程
Expedia 真實旅客評價
10/10 完美
2021年8月12日
Cadre sublime
Un cadre sublime pour des prestations haut de gamme. L'accueil était parfait, tout comme le service tout au long du séjour. Seule la restauration n'était pas au niveau, même si cela restait correct. En résumé, un excellent séjour aux portes de chtchen Itzá (l'entrée privée est cependant fermée). À recommander sans hésiter.
Sébastien
Sébastien (1 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2021年8月5日
Espectacular
真實旅客
2 晚家庭旅程
Expedia 真實旅客評價
10/10 完美
2021年8月4日
This is an amazing property located in the jungle, right next to Chichen Itza. We stayed in a traditional bungalow. The property is beautiful and well maintained, the room was clean & the staff was friendly & accommodating. Property is gated so also felt safe. Only con is that you can only acces the WiFi in the main lodge (not a problem for me, but the kids were bummed about it). I hired a private guide for Chichen Itza through the hotel and he was very good. I would highly recommend staying here!
真實旅客
1 晚家庭旅程
Expedia 真實旅客評價
8/10 很好
2021年7月2日
Beautiful setting, no private access to the ruins currently due to covid
真實旅客
1 晚家庭旅程
Expedia 真實旅客評價
10/10 完美
2021年6月29日
** A must on your vacation list **
I have no words to thanks the beautiful staff at the lodge Chichen Itza. I arrived late and they were waiting for us. They even called us to ensure everything was ok! My family enjoyed every sigle day. This paradise is a place where you go disconnect and reset as a person. My two teens girls and my 5 year old boy had a hard 1st day since wifi is limited but im glad for it because it brought us together as a family. The ruins are the most beautifully thing I've seen (after my wife).
But this review is to thanks the beautiful staff. From the front desk to the restaurant to the house keeping personnel. Joaquin thank you for your courteous attention, you made us feel like family. Alex and Francisco two gentlemen at the restaurant always there, day and night working with a smile. Luis and Salomon made a smood check in and check out and answer any question we had. Valerio the bartender always had the beer cold and a good conversation. Genoveva put her gentle touch every day she cleaned our room, always with a smile. Segio and Juan muchas gracias!
The hotel opened up about 5 months ago due to covid and its been maintained in spectacularly! My message to all the travelers is to please treat the staff as you would like to be treated. The day we left they all said bye to my family and wished us safe travels. To my Mexican people I humbly ask that you guys take care of our people as they are a national treasure!!!
真實旅客
5 晚家庭旅程
Expedia 真實旅客評價
8/10 很好
2021年6月28日
The property is stunning - historical construction with a beautiful setting in the middle of the jungle! The staff was great - very accommodating and did their best to make us comfortable. The property itself was on the upswing - I imagine it was closed for some time due to COVID. The pools were beautiful and the bungalows were clean. The meals and drinks were very reasonably priced and delicious.