There was works going on- side of the hotel where we were.
I rang for room service and was told this was not available for my booking. This was very annoying as I was not told that I was not allowed room service.
真實旅客
3 晚行程
Hotels.com 真實旅客評價
10/10 完美
2024年10月10日
nicole
nicole (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年9月24日
Sandra E
Sandra E (5 晚行程)
Expedia 真實旅客評價
2/10 欠佳
2024年9月23日
Check in was cool. We spoke to concierge but we never saw him again after check in. The area of cleaniness around the resort was fine. The rooms were outdated, dingy meaning needed a deep cleaning and it smelled. The food was ok, the beach jerk and burgers were a hit. Breakfast was very limited. The entertainment was minimal and not entertaining. Some of the staff was the friendly the rest had very nasty attitudes and not friendly. The person that cleaned our room STOLE our money out of our personal belongings. Rumbled through our things and the staff had us fill out papers only to say they couldn't prove it. I was at a different resort last year and I never had those worries. I feel the resort is very unsafe and the staff needs training on how to be professional. The safe in our room didn't work. Other people on the same resort had their things looked through when they were out of the room as well. I would NEVER visit again or recommend that resort to anyone not even a stray dog. RUINED MY WHOLE TRIP!
Latoya
Latoya (3 晚家庭旅程)
Expedia 真實旅客評價
8/10 很好
2024年9月22日
Good food. Good service and good customer service
Wivere
Wivere (4 晚浪漫旅程)
Orbitz 真實旅客評價
6/10 不錯
2024年9月19日
Too much construction and my room keys look me out non stop no one can come up the room I have to keep going back n forth at one point I had to 2am
Jennifer
Jennifer (3 晚家庭旅程)
Expedia 真實旅客評價
10/10 完美
2024年9月19日
Will visit again!
RYAN
RYAN (4 晚家庭旅程)
Expedia 真實旅客評價
8/10 很好
2024年9月19日
真實旅客
2 晚行程
Hotels.com 真實旅客評價
6/10 不錯
2024年9月15日
I liked everything apart from bathroom. Food, staff, Surroundings were great .The bathroom was clean but needs an upgrade.
Julian
Julian (2 晚家庭旅程)
Expedia 真實旅客評價
8/10 很好
2024年9月15日
Property is very nice, beautiful beach, very clean water and close to the hotel there is a coral reef for snorkeling. But the hotel is old and the rooms are also old and you can feel the damp in the rooms, the air conditioning is ok, the food is good but not great
Andrzej
Andrzej (5 晚家庭旅程)
Expedia 真實旅客評價
8/10 很好
2024年9月13日
Great time good people amazing vibe
Rafal
Rafal (5 晚浪漫旅程)
Expedia 真實旅客評價
10/10 完美
2024年9月13日
Food was great
Rebecca
Rebecca (3 晚行程)
Expedia 真實旅客評價
2/10 欠佳
2024年9月9日
Dragan d
Dragan d (7 晚行程)
Expedia 真實旅客評價
6/10 不錯
2024年9月1日
Georgette
Georgette (6 晚行程)
Expedia 真實旅客評價
8/10 很好
2024年8月21日
Very beautiful property, but do not fall for their trick of making you a club member in the other building called the suites. Overall we enjoyed our stay. The food, the cleanliness and staff were awesome.
Temitope
Temitope (5 晚家庭旅程)
Expedia 真實旅客評價
10/10 完美
2024年8月20日
Perfection
It was amazing. Resort had excellent service and amenities. View gorgeous. Pool perfect.
Lynne
Lynne (4 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年8月17日
The staff was extremely good 👍 👏 👌
Jose r
Jose r (7 晚家庭旅程)
Expedia 真實旅客評價
4/10 一般
2024年8月16日
There’s are holes and defects everywhere. The place needs clear restoration and attention. Elevators make a loud banging sound when closing n sounds unsafe. Holes in the room sofa, chair on the balcony by and just down right clear neglect.
Rashedia
Rashedia (3 晚家庭旅程)
Expedia 真實旅客評價
6/10 不錯
2024年8月15日
NALINE
NALINE (3 晚行程)
Expedia 真實旅客評價
8/10 很好
2024年8月12日
I traveled with my family and we had an amazing time! The staff is friendly, welcoming and the service is great. They have great entertainment for everyone and the resort is family friendly. The rooms can use a little upgrade but overall we had a wonderful time.
Yelitza
Yelitza (5 晚家庭旅程)
Expedia 真實旅客評價
6/10 不錯
2024年8月12日
Cora
Cora (5 晚家庭旅程)
Hotels.com 真實旅客評價
8/10 很好
2024年8月7日
Me and my family of 4 stayed at Iberostar Waves Rose Hall Beach from August 1-6, 2024 and we enjoyed our stay. There were 4 main restaurants (Italian, Japanese hibachi, smokehouse, and main buffet). We tried all 4 and the Japanese one was the best. You need to make reservations for this restaurant and I would do it sooner rather than later. We flew in on Thursday evening and waited until Friday morning to try to make reservations for any of the nights we would be there and couldn’t get in. Finally, we showed up on Sunday night and asked the restaurant directly and they alllowed us to eat without reservations. We were able to eat on a Sunday night because they were going to be closed on Monday and then we were leaving on Tuesday. Please keep in mind that these restaurant do have a dress code… men cannot show up for dinner in tank tops and sleeveless shirts. The resort is “open.” Air condition is only in your room and dining/ common areas. Do not expect AC while from the lobby to your rooms. There is a night club that is located inside in one of the other hotels on the same property which is like a 2 min walk. The activity schedule were not truly transparent so we missed a lot of the events they had going on. The pool closed at 7 pm and just bring extra cash to TIP because everyone expects a TIP down to the very person making your omelet or fresh juice during breakfast.
Shauna
Shauna (5 晚家庭旅程)
Expedia 真實旅客評價
10/10 完美
2024年8月6日
Stephen
Stephen (2 晚行程)
Expedia 真實旅客評價
10/10 完美
2024年8月5日
This place was fun and enjoyable for the whole family
David
David (5 晚家庭旅程)
Expedia 真實旅客評價
8/10 很好
2024年8月5日
Overall, the hotel provided what I needed for a mini vacay - change of scenary. The staff was also quite friendly & accommodating.
Room for improvement - the Japanese restaurant was closed on two of the three nights during my stay and fully booked on the one night it was open so that was disappointing. Also, renovative works including use of jack hammers & saws made it challenging to get quality rest in my room & on the beach.
The offerings seem to have improved over the years & I would return.