The location is convenient good which is about 5-8 mins aways from Wilderswil station and there is a bus travelling between Wilderswil and Interlaken West. Breakfast was very good with lots of choices, croissants were perfect.The lady who served in the restaurant was very nice. However,the male staff in the reception was not very helpful, always answered in an unwilling tone. The Comfort Room was very small, extremely differnt from the pictures shown on hotels.com webpage. Toilet was old-styled that gave us a further disappointment. There was only curtains without a gauze to stop insects from flying into the room. As there were too many insects at night, we couldn't open the windows to sleep. It was stuffy to death to close all the windows during a summer month. Indeed, I had sent an email to the staff one month before I checked in and the staff told me that there was air-conditioning in the hotel. However, when I checked in and found no air-conditioning, the staff said all hotels in Jungfrau Region did not have air-conditioning. I accept if it is a norm but I think the staff should tell me the truth in the email beforehand.