2/10 欠佳
2024年2月21日
Horrible!!!!! We were checked in to a DIRTY room at around 5:45pm, definitely not an early check in. The bed was untidy, the rubbish bin was fulled and used towels on the floor!! By knowing how much it costs for the studio per night, this is ridiculous and unacceptable. We had to head back to the reception and wait for another room arrangement. Even tho the room was upgrade, this experience was unpleasant. This was so disappointing and disgusting to be checked in to a non ready room. I requested to see the manager on spot but no one showed up. I believe the management team should take this case seriously, follow up on this and kindly contact me with an explanation regarding this.
In addition, there was NO key drop box outside the reception when there is no any receptionist in the morning (5am today). I had to head back to the apartment and left the keys in the room! Waste of my time!
A terrible experience in this hotel and definitely not going to recommend nor come back to the next visit.
Tammy
Tammy (2 晚家庭旅程)
Expedia 真實旅客評價
