We pitched up at a closed down hotel after a gruelling mountainbike race in 38 degrees celsius!! The Wartburg hotel has been closed since Nov 2019! We booked this last week and money was taken from my credit card. Luckily we found alternative accomodation 40km further. We would like our money back.
Minette
Minette (1 晚行程)
Hotels.com 真實旅客評價
2/10 欠佳
2019年12月29日
The hotel was not operational. We had to arrange alternative accommodation.
Juanita
Juanita (1 晚家庭旅程)
Hotels.com 真實旅客評價
6/10 不錯
2019年10月28日
Disappointed but otherwise clean
It was clean and linen and bathroom were exceptionally clean. Pillows were excellent. Carpet looked a little grubby and the shower only trickled water that was either hot or cold. Needs attention. Annoying that there was no TV unless you had a voucher which we were not pre-warned about. We were just told our room was upstairs. With the rooms being identified by name only a map or board showing where the room was would have been helpful. Nobody offered to help with luggage. We were not informed of Wi Fi, Wi-Fi code or anything when booking in. Not even breakfast times.
Gert
Gert (1 晚浪漫旅程)
Hotels.com 真實旅客評價
6/10 不錯
2019年2月14日
From what was once a memorable place to stay...
Poor service at reception on arrival. Rooms clean, but old and fans don't work. Food from restaurant was very good.
Gregory
Gregory (1 晚浪漫旅程)
Hotels.com 真實旅客評價
6/10 不錯
2017年12月1日
Hotel in schöner Parkanlage
3 Wochenaufenthalt ohne Beanstandung. Alles in Ordnung. Freundliches Personal.
真實旅客
5 晚行程
Expedia 真實旅客評價
6/10 不錯
2017年11月15日
Bayrisches Hotel in ZA
Deutscher Koch, gute und preiswerte Speisen. Sehr persönliche Bedienung.
Gute Parkmöglichkeit.
Sadly i found a huge cockroach which i killed, left it ion the floor. Secondly the lack of communication between Hotels.com and the Hotel was discomforting on arrival as the voucher had not reached the hotel at my arrival time. The state of the mattress for the other bed was in the least shocking, the mattress needs to be replaced.
真實旅客
Hotels.com 真實旅客評價
8/10 很好
2015年7月7日
Wartburger Hof Hotel
Comfortable very clean room with all necessary amenities. Hotel has lovely grounds. Good food in a la carte restaurant and super breakfast.
Sue
Hotels.com 真實旅客評價
8/10 很好
2014年11月2日
Businessman travelling from Cape Town
Everything was great except for the bathroom shower - the shower curtain did not reach to the level of the bath rim, and the water would change temperature without warning or touching the taps.
真實旅客
Hotels.com 真實旅客評價
6/10 不錯
2012年12月24日
Overall good.
1. They need to have a wheel chair on site, as my elderly Grandmother had to walk very far to her room. 2 Staff need morning training in the breakfast restaurant, we were asked 3 times what we wanted & they still got it wrong. Overall had a great stay.