We have stayed at this hotel before and were looking forward to another 3 night stay. I had reserved a large room with 2 beds......the larger rooms have a table and chairs in the room. That is the main reason why I wanted the larger room and what I was paying for. Upon check in the receptionist told me that they did not have the larger room available but could change to a larger room the next day. The first room had 2 beds but much smaller with no table, chairs or desk. My wife had a conversation with one of the housekeepers and the the housekeeper told us that there was a larger room available. She arranged for us to change to that room. Not sure why the receptionist did not do this or was not aware of the room that I reserved. The larger room was great. Very large and what I reserved and paid for. After the 1st night the A/C unit stopped working. We complained about this 3 times. The second night we were asleep in the room and one of the hotel employees (I believe he was some kind of manager) actually entered our room without knocking at 10:30PM. He was coming in to address the A/C issue. I was sound asleep and my wife was just getting into bed. No knock on the door, no call beforehand at 10:30pm. He backed out of the room quickly but my wife found him in the hallway and let her opinion be known about that invasion of privacy. He did apologize profusely and even called the room to apologize also. Very unprofessional and scary. We do want to stay here again however.
Steven
Steven (3 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年11月30日
部屋はある程度綺麗で水まわりも問題なし。無料のジャグジーは最高
Tomoaki
Tomoaki (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年11月28日
Johanna
Johanna (1 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2024年11月27日
Bien pero, lamentablemente no pudimos estacionar el otro automóvil, teniamos 2 y solo 1 pudimos estacionar.
Armando
Armando (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年11月25日
Our new favorite!
CHARLES A.
CHARLES A. (1 晚行程)
Hotels.com 真實旅客評價
4/10 一般
2024年11月17日
Jake
Jake (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年11月16日
Francisco J.
Francisco J. (2 晚商務旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年11月16日
Daniel
Daniel (3 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年11月16日
Recomendable
Increíble la mejor experiencia
José Jesús
José Jesús (4 晚家庭旅程)
Hotels.com 真實旅客評價
8/10 很好
2024年11月14日
Muy bien hotel para ir de trabajo al centro de TJ
Juan Bernardo
Juan Bernardo (1 晚商務旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年11月13日
Juseok
Juseok (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年11月12日
Home away from home
We love it here! We will for sure be staying here from now on. This is our new home away from home! Everyone that works here are wonderful! Thank you all for an excellent experience! We will for sure be back! Until next time!