Everything is good just only the check out time is too early .10am check out time is too rush :(
The view and the hotspring in the room are very nice .
Poor staff support, no service, all the meat needed to cook by yourself, home appliances is not working but no staff support, food selling machine cannot work with HK phone number
Can’t beat the view for this place.
I just really hope the in suite osen can be warmer or at least it can be like the foot bath, we can adjust the temperature to be warmer - especially in the winter
Kelly
Kelly (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年11月18日
真實旅客
1 晚家庭旅程
Hotels.com 真實旅客評價
10/10 完美
2024年10月22日
真實旅客
2 晚家庭旅程
Hotels.com 真實旅客評價
10/10 完美
2024年10月19日
真實旅客
1 晚家庭旅程
Hotels.com 真實旅客評價
10/10 完美
2024年10月4日
AMAZING. Not a ton of food options during the week, but the hotel itself along with the views it provides is far worth it!
Desirae
Desirae (2 晚家庭旅程)
Expedia 真實旅客評價
10/10 完美
2024年9月30日
Loved this place definitely will be back!
Jackelin
Jackelin (2 晚友伴旅程)
Expedia 真實旅客評價
10/10 完美
2024年9月29日
Wonderful stay at this beautiful hotel. Easy checkin and check out with a tablet. Personal onsen was relaxing and just what we needed. We didn’t use the footbath but it looked good. Everything was clean and well maintained and easy too use. Location was perfect will a view of Mt Fuji. Completely worth the extra coin.
Only criticisms is that the entrance sign could be more obvious, it was hard to see the small sign after a long bus ride and train ride. We couldn’t get the vending machine app to work but a good 7-11 was very close.
Alyssa
Alyssa (2 晚家庭旅程)
Wotif 真實旅客評價
10/10 完美
2024年9月28日
This hotel made the best it experience in Hakone, first 2 days were super cloudy but on the third day we got to se Mt Fuji from the terrace. The place is just perfect!