Pros
-lobby, pool, weight room
-Starbucks on site
-close to shopping & conference centre
-staff were friendly
Cons
-noisy - room was behind elevators, up to 50dB all night long from elevators moving up and down. Complained about it but they couldn’t move us. Stay away from any room ending in ‘01’ regardless of floor.
-communication - everything was through email, they were relatively quick to respond unless it was something they couldn’t solve like moving us to a different room because of the noise, in that case they didn’t respond until the next day
-no hot tub
Jason
Jason (4 晚家庭旅程)
Hotels.com 真實旅客評價
4/10 一般
2024年11月20日
Roaches in the room
There were visible roaches in the drawers and crawled in my luggage. Could not kill it. Dead roaches in the room.
Amanda
Amanda (5 晚家庭旅程)
Hotels.com 真實旅客評價
2/10 欠佳
2024年10月20日
DISAPPOINTED
We went to check in a little early & was told that this was a privately owned room. We were not allowed to check in till 3 pm. We waited. Then while checking in, we were told of ALL these added fees that were being applied. What a disappointment and very frustrating way to start our vacation. We couldn’t cxl the reservations because of more added another fees. Finally get our keys. Go to the bathroom, there is a big hair ball by the shower, the towel had moldly yellow brown & black stains on them. I tried to message & call the contact info numerous times. The number didn’t work & chat/msg told me someone will contact me with a few days. No one contacted us. Never got any new towels or any service. We left early and no response still. Very disappointed and appalled. Ala Moana Hotel couldn’t do anything about it because it was privately own. The staff has encountered too many complaints time & time again & would not like to endure that experience for the guests but there’s nothing they can do. Having privately owned rooms in a Hotel such as Ala Moana doesn’t make any scene.
Ofelia
Ofelia (5 晚家庭旅程)
Hotels.com 真實旅客評價
2/10 欠佳
2024年9月29日
I booked thru third party from Hotel.com. which have different set of rules and policy . Hotel.com policy do not apply here. Ala Moana Hotel carry no control of Condo booking policy. Sample : 10am checkout, no daily room cleaning service.no inroom safe, toilet paper and towels are liimited. More hidden fee like checkin fee. If you are okay with my problem , go ahead and book it. Be careful.
JAMES
JAMES (4 晚家庭旅程)
Hotels.com 真實旅客評價
6/10 不錯
2024年9月24日
Maria
Maria (8 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年9月5日
Great accomodation for our hawaii trip!
Jon
Jon (9 晚浪漫旅程)
Expedia 真實旅客評價
2/10 欠佳
2024年9月5日
Jenny
Jenny (4 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年9月4日
Hoan
Hoan (3 晚行程)
Expedia 真實旅客評價
10/10 完美
2024年9月2日
Everything was fine
Store r close
Fast food and restaurant near the hotel
Adriana
Adriana (4 晚浪漫旅程)
Expedia 真實旅客評價
10/10 完美
2024年8月28日
Great property to stay at.
April
April (4 晚家庭旅程)
Expedia 真實旅客評價
8/10 很好
2024年8月27日
Levin
Levin (2 晚友伴旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年8月23日
Wenchong
Wenchong (3 晚行程)
Expedia 真實旅客評價
10/10 完美
2024年8月18日
Loved the communication by host. Property was perfect. Everything was great, the floor was wet when we arrived.
Bronson
Bronson (2 晚浪漫旅程)
Expedia 真實旅客評價
10/10 完美
2024年8月6日
I had a good experience, comfortable bed and nice view from my balcony.
Only needed more toilet paper😝
Tiffany
Tiffany (4 晚友伴旅程)
Hotels.com 真實旅客評價
4/10 一般
2024年6月21日
We rented through Expedia as a package deal. Upon checkin we were told by staff that this was third party and as such there would be no housekeeping, additional towels or any services provided to us. The facility is old and run down. There are 2 floors with laundry services but the laundry on floor 3 had broken down washers for the entire week stay. There is a large homeless population surrounding the facility and they just set up tents and pee all over the sidewalks. Oh and dont even think about using their phones- papers in the rooms say even local calls are charged at $0.75 each. Get real. Do yourself a favor and book elsewhere!
Dale
Dale (7 晚家庭旅程)
Expedia 真實旅客評價
10/10 完美
2024年5月24日
Katia
Katia (8 晚行程)
Expedia 真實旅客評價
6/10 不錯
2024年5月23日
Air conditioning wasn’t working for first two days, room was moldy, hit and miss communication
真實旅客
7 晚商務旅程
Hotels.com 真實旅客評價
2/10 欠佳
2024年5月22日
The hotel is good but the room we get has to many problems on the bathroom, The shower is very small and with very little water pressure it is very difficult to take showers, the sink was plugged and they took more the two days to fix it. we found out have cockroaches. The fridge was not working good. They don’t have service of recollection of garbage so we have to take care of it
ana
ana (8 晚浪漫旅程)
Expedia 真實旅客評價
8/10 很好
2024年5月19日
ross
ross (2 晚行程)
Expedia 真實旅客評價
4/10 一般
2024年5月15日
Itoe
Itoe (7 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年5月12日
真實旅客
2 晚行程
Hotels.com 真實旅客評價
4/10 一般
2024年5月5日
When I arrived, they told me that my booking was reserved by Expedia for 4 May and not the third. Then the front desk advised that this was a privately owned condo and not part of the Alamoana hotel subsequently we would not have access to towels and bedding changes And other necessities like toilet paper. This had not been understood by me and do not recall anything about this being not part of the hotel when I rented the third through 5 May for a holiday for my wife and myself. The receptionist was very good and so was the staff at the hotel, but both my wife and I felt it very strange that the accommodation was not part of Ala Moana hotel.