Vannie from reception could be thoughful when giving information to their guests. I am particular with the use of words and facial appearance since I am a frontliner and deal with people all day.
I booked 3 rooms in Citadines thru Hotels.com around 1pm and arrived in the building between 4:30- 5pm on the same day.
Me: Hello, we are here to check-in.
Vannie (reception): Welcome. Ah since it’s a last minute booking the rooms are not yet ready. Actually (looking on her monitor), two rooms are ready but the third room is still being cleaned.
Me: It’s okay. Can we check in now and get some rest while waiting for the other room? Just give us a call when it’s ready.
And the conversation continued until we were checked in. I could not help but not to be pleasant with her during the time. I was annoyed right away when she used the words “because it was a last minute booking…”
Does it matter if it was booked on the same day?
Vannie could be nicer with her words. My impression was we were being blamed that it was a last minute booking. Their check-out policy is 12noon or latest 1pm. They had plenty of time to clean before we arrived. My point is how she said things. Not a single word to apologise for the delay with the third room. Her facial expression could not hide her thoughts. She was all smile but ironic with her words. And yes, during our check-out the following day she was at the reception again. Quite a sarcasm with her facial expression.
真實旅客
1 晚家庭旅程
Hotels.com 真實旅客評價
8/10 很好
2024年7月20日
Property was well kept. Room was clean and comfy. Although, abit disappointed as we requested for airport pickup and even sent our flight details but no one was around to pick us up. Not as responsive as Somerset Alabang team where I stayed previously.
Ana Loella Cuenca
Ana Loella Cuenca (1 晚家庭旅程)
Expedia 真實旅客評價
10/10 完美
2024年7月18日
Kristine
Kristine (1 晚商務旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年7月18日
Lloyd
Lloyd (6 晚行程)
Expedia 真實旅客評價
6/10 不錯
2024年7月8日
真實旅客
1 晚行程
Hotels.com 真實旅客評價
10/10 完美
2024年6月17日
Christopher
Christopher (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年6月11日
Luis
Luis (7 晚行程)
Hotels.com 真實旅客評價
2/10 欠佳
2024年6月2日
I didnt like the lack of communication, performance, and efficiency, food was okay but not to the standard I think the hotel would like to be at
Anthony
Anthony (4 晚行程)
Expedia 真實旅客評價
10/10 完美
2024年6月1日
Tania Kaye
Tania Kaye (6 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年5月19日
No complaint from us
Great hotel and location. Big clean rooms, affordable prices
Rodney Alan
Rodney Alan (1 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年5月10日
The staff welcome us nicely. The front desk are smiling & very accommodating. The place is clean & quiet. The buffet breakfast was so good. The pool & gym was good. Overall it was excellent.
Ma Dulcine
Ma Dulcine (5 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年5月4日
Richmond
Richmond (1 晚行程)
Expedia 真實旅客評價
4/10 一般
2024年4月20日
Surrounding area is deplorable. Gas station on one side and neighboring tire shop and hardware store make for noisy area when there is not the sound of hammering or construction going on somewhere. Room service food items are from a list of limited choices. Breakfast available daily but be ready to fight off flies. Early morning transportation is the worse. Plan ahead. Taxis hardly ever drive by and when they do are never available. I booked a grab driver and they never moved from their location after accepting the ride. Very difficult.
Raul
Raul (6 晚行程)
Expedia 真實旅客評價
10/10 完美
2024年4月17日
There is ample parking spaces available. The breakfast buffet was delicious and there were a variety of dishes for everyone. The room was comfortable and spacious
Kristine
Kristine (1 晚家庭旅程)
Expedia 真實旅客評價
10/10 完美
2024年4月11日
The service provided and amenities were all excellent. You get a lot for what you pay for.
Kristine
Kristine (2 晚家庭旅程)
Expedia 真實旅客評價
2/10 欠佳
2024年4月7日
Dong-Eok
Dong-Eok (3 晚行程)
Expedia 真實旅客評價
8/10 很好
2024年3月25日
The front desk needs to be more attentive and shld listen for good communication
Virginia
Virginia (2 晚行程)
Expedia 真實旅客評價
10/10 完美
2024年3月18日
Love the place clean and the people there is very friendly