We checked in pretty early that day, but the staff were nice to offer us a seat and handled the check in process first. By the time we finished check in, the room was ready as well. Nikita and her colleagues are really helpful. 24/7 concierge so we need not worry about anything.
Room was neat and tidy. I booked a two-bedroom suite and I was surprised to find that it was really clean and well organised, unlike the bad comments I read before. Kitchenette and toilette are well equipped. Con is that the washing machine (or the drying machine I couldn't remember) was broken, as shown in the picture that a tape was used to stick pieces together. Also, one of the three spotlights were not working and the remote control missed a battery lid. Some chair legs and ventilation case (as shown in the picture) were a bit oxidized as well. However, I don't see these are huge problems cause a handy location and great staff are all that matter. Cause night-time CBD can be really problematic that scene kids and junkies are everywhere, a safe and convenient accommodation is very much needed! Bianco Off Queen staff made a great effort in securing our safety, such as the security measure of beeping room card at elevator, I think it is really safe living there.
Just one more suggestion - two room keys should be offered instead of just one, cause family members have different schedules. It was annoying to ask someone to open the door for me every single time I came back.