The website's information did not have real pictures, and upon checking in, there was a significant discrepancy. The place was unclean, and there were not enough amenities provided. Despite booking a three-bedroom room, only one air conditioning remote control was provided, along with a limited supply of tissue paper. I had requested a crib multiple times through Hotel.com, but upon arrival, the staff nonchalantly mentioned that they would arrange it.
They also promised to prepare birthday decorations, but there was no follow-through, and everything seemed disorganized.
The usage of the elevator was also chaotic, making it difficult to move smoothly. Overall, it was the worst experience I have had in terms of accommodation.