It was the worst hotel I had ever stayed. The staff and management of the hotel were very awful. I was told by hotel.com to pay by CHF however I was charged by USD from my credit card and I had to bear the extra exchange loss in this case. When I arrived at the hotel, I was shown the slip of USD to sign off. I refused to sign on it and ask the staff to reverse the USD and charge me CHF. The staff promised that they would resolve the problem when their manager would be back several days later and would give me the feedback soon. However, I did not receive any reply from them even afterwards I sent email to them, no any response. Moreover, when I asked the hotel.com for help, the hotel argued that they did not charge me any USD at all. They insisted that it was my card problem rather than their problem. Even I showed them my bank record to prove my card can be charged with either CHF or USD. They did not admit to do it. It was unbelievable that they told a lie in this case. Although it was not that big money but it was a moral issue. And I was really disappointed by both the hotel and hotels.com. I would tell all my friends by social networking the behavior of the hotel.
Kelly
Hotels.com 真實旅客評價
4/10 一般
2014年8月8日
Good location but poor service
The hotel is located near the station and river. The TV control is missing and we have to ask for a spare one. There is no air conditioning in the room. There is no cleaning service unless we ask for one. This is by far the worst hotel we have ever stayed during our trip in Europe which covers four countries and seven hotels.
tmtpoon
Hotels.com 真實旅客評價
10/10 完美
2024年9月17日
Front desk staff was friendly and amazing. 10 minute walk from the train station. Nice area.
Timothy
Timothy (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年8月2日
Marie
Marie (1 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2024年7月31日
Stig
Stig (1 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年7月21日
Excelente la estancia y la atención! Todo queda muy cercas y te dan la tarjeta de autobús gratuito.
Karla María
Karla María (2 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年7月9日
Very nice place
David
David (1 晚家庭旅程)
Expedia 真實旅客評價
4/10 一般
2024年7月8日
No air conditioning. No warm water for shower (unadjustable). Too expensive.
Lily
Lily (1 晚家庭旅程)
Expedia 真實旅客評價
2/10 欠佳
2024年7月8日
DAE YEON
DAE YEON (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年7月1日
ZAHIR
ZAHIR (2 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2024年6月12日
Betty
Betty (1 晚行程)
Expedia 真實旅客評價
10/10 完美
2024年6月9日
真實旅客
1 晚家庭旅程
Hotels.com 真實旅客評價
10/10 完美
2024年6月2日
heejong
heejong (1 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2024年6月2日
Boa localização, com comércio próximo. Piscina climatizada. Indicamos, mas o assoalho fazia barulho
Regina
Regina (2 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年5月26日
George
George (1 晚行程)
Expedia 真實旅客評價
10/10 完美
2024年5月26日
Basletor Hotel review
the staff was extremely helpful and the location was perfect just one block off of the river.The coffee house across the street was perfect and the Restaraunts in the area were great.We attended a Mass/Concert ath the church just a block away and were hyelped by the desk staff to find out various details. Overall I would recomend this hotel to anyuone..
Royne
Royne (4 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年3月16日
Sehr kompetente und freundliche Receptionistin, die alles für mich vorbereitet hat, weil ich erst nach Mitternacht anreisen konnte. Danke, Jacqueline
Ulrich
Ulrich (1 晚行程)
Ebookers 真實旅客評價
4/10 一般
2023年10月28日
Alt und schmuddelig
Linard
Linard (1 晚行程)
Expedia 真實旅客評價
2/10 欠佳
2023年10月19日
Hotel in HELL !
Absolutely the worst hotel (I don’t even call this a Hotel - more like Hostel)
This “Hotel” was not clean at all - the carpet and Bathroom had MOLD - bad smell / horrible service !
Hanoze
Hanoze (2 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2023年10月10日
Location was very good. The room was “tired” but fairly clean. Bring your own toiletries: only hand sanitizer in a dispenser by the sink and liquid soap in the bathtub dispenser. The pool and hot tub were closed for the season, earlier than was indicated in the information provided at booking, one of the reasons for making this choice. We only saw the desk attendant once at check in, otherwise we came and went without seeing a soul.