El servicio es pesimo para el tipo de hotel , la calidad de los alimentos promedio para el nivel de precios y servicio.
la relación precio calidad es muy mala.
真實旅客
5 晚友伴旅程
Hotels.com 真實旅客評價
10/10 完美
2024年9月23日
Wonderful stay!
Kiersten
Kiersten (7 晚行程)
Expedia 真實旅客評價
4/10 一般
2024年9月22日
Jaime
Jaime (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年9月20日
My new goal is to visit all banyan trees, but the Mayakoba branch is spectacular.
The lobby is straight out of a movie and the staff are super friendly and attentive.
The rooms were clean and when he a small ant problem, the room service cleared them all out withtin the hour.
The restaurants and the boat tours were all fantastic.
The private pools are heated and honestly made our trip even more enjoyable as we were able to swim anytime without needing the sun to keep us warm.
The only thing that was not up to par and im really nitpicking here is that the private pools in the villa could use more upkeep as the weeds are growing between the tiles.
Amazing property, and the enclosed gated area is open to all guests to explore
Amro khaled hamada
Amro khaled hamada (5 晚浪漫旅程)
Expedia 真實旅客評價
10/10 完美
2024年9月17日
The service was amazing. Very family friendly. Staff was welcoming, kind, and patient close attention to detail. Definitely will be going back
Reema Sutariya
Reema Sutariya (3 晚家庭旅程)
Orbitz 真實旅客評價
10/10 完美
2024年9月11日
Highly recommended!!
Benjamin
Benjamin (3 晚浪漫旅程)
Expedia 真實旅客評價
10/10 完美
2024年9月10日
Excelente propiedad y atención
Angel Alberto
Angel Alberto (3 晚浪漫旅程)
Expedia 真實旅客評價
10/10 完美
2024年9月7日
jose manuel
jose manuel (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年9月7日
mario
mario (3 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年9月2日
Adriana
Adriana (5 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年9月1日
We loved the scenery and property. Well maintained, peaceful and beautiful. The staff were all helpful and pleasant including Rene Garcia and Juan Oropeza, who handled all of our reservations, transit and activities. The menu options were diverse, though we felt all of the prices were remarkably high, even compared to NYC.
Katelyn
Katelyn (4 晚浪漫旅程)
Expedia 真實旅客評價
10/10 完美
2024年9月1日
Es el mejor lugar para descansar en La Riviera Maya. La Privacidad es de lo mejor.
Solamente en las areas comunes algunos papas no respetan y dejam jugar a sus hijos molestando a loa demas huespedes en la alberca etc pero eso no es prpblema del hotel. Sin embarho si podrian tomar algunas medidas contra eso
Es un Hotel Magnifico
Juan A.
Juan A. (2 晚浪漫旅程)
Expedia 真實旅客評價
8/10 很好
2024年8月28日
Great place.
Price is same as US, I tought it was really expensive for Mexico. Raccoons at night will harass specially kids.
Caio
Caio (5 晚家庭旅程)
Expedia 真實旅客評價
2/10 欠佳
2024年8月26日
Please be carefull if you decide to stay at this hotel. My wife and I went there to celebrate our 30th wedding aniversary. First night ok but overrated. Second day, after breakfast, we took a walk on the beach… when returning to the hotel, I decided to take a swim at the see, but the hotel put some kind of sandbags without any CAUTION signs. Apparently mold grows from sucu sandbags, causing a very slippery and dangerous situation. I entered into the see but slipped and broke my arm in two. Goodby the holydays. And the resction of hotel members was terrible. With a terrible pain, a member reached to me and said that, if I wanted the Dr to come, it would have a cost of 200. That was the least of the issues. I needed urgent attention. The hotel still hasn’t reacted as to how they will deal with their civil responsabilities.
Lorenzo
Lorenzo (4 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年8月26日
Everything was great
Dayam
Dayam (3 晚浪漫旅程)
Expedia 真實旅客評價
10/10 完美
2024年8月16日
Muy amable todo el personal, el lugar es espectacular y la comida muy rica. El cuarto muy cómodo, fuimos en un viaje familiar con tres niños chiquitos y todos la pasamos muy bien, seguro volveremos.
Andrea
Andrea (5 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年8月8日
Amazing property , beautiful surroundings and attentive staff. This resort feels very quiet and remote - perfect for a relaxing vacation. Food is absolutely amazing - .especially Saffron. Highly recommend