I understand recovering from storm.
However only one elevator working, pool and hot tub not open. Workers constantly parking in my assigned space to park.
No one at this property to address issues after 5.
And you have the nerve to charge an additional resort fee😢😢😢😢
John
John (5 晚家庭旅程)
Hotels.com 真實旅客評價
2/10 欠佳
2024年11月10日
Disappointed
Terrible customer service no communication whatsoever and very rude whe had a question, parking is terrible and small even out front couldn’t have but one vehicle that I couldn’t even get out every morning.
Never again will stay here!
真實旅客
5 晚商務旅程
Hotels.com 真實旅客評價
2/10 欠佳
2024年11月7日
Disappointed
The property is CLOSED from Hurricane damages. I was not notified in advance or in a timely fashion! Therefore, my trip was ruined and what’s worse every hotel in the area were booked so I couldn’t get a hotel room anywhere in the vicinity’s of the West coast in Florida!
真實旅客
1 晚行程
Hotels.com 真實旅客評價
6/10 不錯
2024年9月5日
Mike
Mike (2 晚家庭旅程)
Hotels.com 真實旅客評價
8/10 很好
2024年9月1日
We love the Crystal Palms however the unit we stayed in this time 308 need some maintenance. Our check in was fantastic and housekeeping was outstanding.
Denise
Denise (1 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2024年8月25日
Sharon
Sharon (2 晚行程)
Expedia 真實旅客評價
6/10 不錯
2024年8月22日
Pros: Very spacious and very well equipped units. Spacious and well furnished balcony as well. Conveniently located across the street from beautiful beach. Big bin of beach chairs, pool floatties etc left by past guests for use. Clean beach towels provided daily.
Cons: Our unit was lacking cleanliness. Bathroom tub and toilets were very dirty and master bath had a strange odor. Mouldings were filthy, excessive dust on fans and floors were dirty. The unit could have used a really thorough clean.
Despite this, we enjoyed our stay, however, would not stay here again because of the lack of cleanliness in unit.
Kim
Kim (6 晚家庭旅程)
Expedia 真實旅客評價
8/10 很好
2024年8月5日
Christopher
Christopher (2 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2024年8月4日
I stayed2 nights and the first night was ver noisy. Kids running up and down hallway. Can’t call anyone because no one there to call.
Brenda
Brenda (2 晚家庭旅程)
Expedia 真實旅客評價
10/10 完美
2024年8月2日
Loved the area and view.
Patricia
Patricia (2 晚家庭旅程)
Expedia 真實旅客評價
8/10 很好
2024年8月1日
Jason
Jason (2 晚行程)
Expedia 真實旅客評價
10/10 完美
2024年7月30日
Our stay
The room was great view was awesome. Clean and loads of amenities
Tammy
Tammy (3 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年7月30日
Excellent location. Spacious room.
We can't find a visitor parking on site.
Armando
Armando (5 晚家庭旅程)
Expedia 真實旅客評價
10/10 完美
2024年7月29日
The Livingroom set was torn
Olga
Olga (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年7月13日
Very good
Oelvis
Oelvis (2 晚行程)
Expedia 真實旅客評價
2/10 欠佳
2024年7月7日
We never got to check into our resort. We got there two hrs before check in and they said to come back. We came back 3hrs later later than our check in time, and it was still wasn’t ready for another hr. I saw people were checking in, so why wasn’t I able to check in. This is poor management and horrible communication on their part. We left.
Thuy
Thuy (1 晚家庭旅程)
Expedia 真實旅客評價
10/10 完美
2024年7月7日
July 4th family trip
Being a local the property was very nice and I enjoyed the fact that they pay attention to who comes and goes to the property. They will tow your vehicle if you dont park in you assigned spot or do not have a parking permit. The parking lot is not big and each unit has designated parking. The pool was clean and it is a very short walk to the beach. My only issue was the floor could have been cleaner on arrival not that it was gross but just you could feel the beach sand when walking barefoot. Overall we will be back and the kids loved being on the beach for the holiday.
George
George (5 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年7月1日
The room.was amazing. Bed was a little uncomfortable. Loved the balcony
Tarus
Tarus (1 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2024年6月30日
Nice spot for a beach getaway
We loved the room; however, we did not receive the silver perk of a free bottle of wine upon check-in as the app mentioned. The room was very nicely decorated, well equipped, and in walking distance of everything a beach vacation needs. Only downside was that the inside of the coffee maker was disgusting and I did not have proper cleaning tool to clean properly so we chose to get coffee and breakfast elsewhere. Everything else was great!
真實旅客
2 晚家庭旅程
Hotels.com 真實旅客評價
10/10 完美
2024年6月29日
Everything was amazing!!
Joseph
Joseph (2 晚行程)
Expedia 真實旅客評價
8/10 很好
2024年6月28日
James
James (4 晚行程)
Expedia 真實旅客評價
8/10 很好
2024年6月23日
mark
mark (7 晚行程)
Expedia 真實旅客評價
10/10 完美
2024年6月21日
Was great!
Belkis
Belkis (1 晚浪漫旅程)
Expedia 真實旅客評價
2/10 欠佳
2024年6月17日
Julianne
Julianne (2 晚行程)
Hotels.com 真實旅客評價
2/10 欠佳
2024年6月15日
Had mold growing in the AC/furnace filter. They towed my car because my pass wasn’t on the dash, ($250) I set it on the middle console that night, We had a reserved parking spot and they knew that was my car because it was there for a few days . They didn’t even give me a courtesy call to let me know my pass wasn’t on the dash they just towed it anyway. The manager was very rude. Very poor customer service. I would never stay here again. Then our door lock was broken and we had to transfer to their sister hotel. Worst experience ever!