Azul was closed so they rebooked us in Margaritaville.
真實旅客
3 晚友伴旅程
Hotels.com 真實旅客評價
6/10 不錯
2024年11月4日
Molesta
No me pareció a me cambiaran de hotel y no me informaran muy mala experiencia y solo así sin decir o avisar de ta situación
Leticia
Leticia (2 晚家庭旅程)
Hotels.com 真實旅客評價
4/10 一般
2024年10月28日
Mala experiencia
Los restaurantes estaban cerrados, los cuartos sucios, bares cerrados, la playa está llena de basura, en general fue una mala experiencia yo no regreso al hotel
Tiffany
Tiffany (5 晚家庭旅程)
Hotels.com 真實旅客評價
2/10 欠佳
2024年10月27日
Irina
Irina (7 晚家庭旅程)
Hotels.com 真實旅客評價
2/10 欠佳
2024年10月23日
Mala experiencia
La recepción fue lo peor, siempre estuvo cerrado restaurantes, bares, no hubo shows, la playa está destrozada me quedé con mucho que desear
Vanessa
Vanessa (2 晚行程)
Hotels.com 真實旅客評價
4/10 一般
2024年10月20日
Experiencia no satisfactoria.
Instalaciones muy deterioradas, de todos los restaurantes del hotel solo 2 habilitados, en general instalaciones en malas condiciones, desorganización al check in y trato del personal 5/10. Bebidas y comida fue lo rescatable. El acceso al hotel terrible, hay que atravesar por un manglar que por lo general está inundado y con pozos en todas partes.
Ricardo A
Ricardo A (1 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2024年10月13日
Rosalyn
Rosalyn (3 晚友伴旅程)
Hotels.com 真實旅客評價
8/10 很好
2024年10月7日
Kateleen Shanne
Kateleen Shanne (3 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2024年9月22日
8/10
Instalaciones de lujo pero descuidadas. El hotel está bonito, la comida estuvo buena las distancias muy cómodas, pero el hotel tenía algunos detalles con el mantenimiento de las instalaciones, estaba un poco viejo y se notaba en algunas zonas del hotel. También algunos restaurantes y zonas de bar estaban cerrados y a nosotros nos hubiera gustado que estuvieran abiertos. Y además, la bebida era muy barata. No obstante, la habitación estaba muy bonita muy amena, nos dieron una botella de vino de cortesía, hubo platillos que destacaron y nos encantaron, y la mitad del personal tenía una excelente atención.
Alexia Lillian
Alexia Lillian (2 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2024年9月3日
Mala atención
Alvaro
Alvaro (3 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2024年8月26日
I went to propose to my lady and the first day on the resort was a disaster. The room was dark due to all lights not working, the jacuzzi tub was stained with dirt or some type of rust, the resort smell like a swamp due to seaweed build up on beach, couldn’t use beach the whole stay. The door leading to the swim out wouldn’t lock you can just pull the door open from the outside. Maintenance had to come to the room twice to fix the problem. The water in the pool was murky and had a nasty film on the top. We finally were moved to a different room after talking to management. We enjoyed our stay because we were off the resort for most of our stay. Also Expedia has false pictures on site, the beach is not as nice as the picture on the site. And when I complained to Expedia they only wanted to offer me 50 point for my next booking through them. Overall the resort was not what it look like on Expedia site and I feel like I was falsely advertised to. Please update your photos and update you photos for resorts.
Parsine
Parsine (4 晚浪漫旅程)
Expedia 真實旅客評價
8/10 很好
2024年8月26日
Mal servicio del bar y mala actitud del bar man, falta entretenimiento, snacks
Wendy
Wendy (2 晚家庭旅程)
Hotels.com 真實旅客評價
8/10 很好
2024年8月26日
A
bryan
bryan (6 晚浪漫旅程)
Expedia 真實旅客評價
2/10 欠佳
2024年8月23日
amanda
amanda (4 晚行程)
Expedia 真實旅客評價
10/10 完美
2024年8月22日
Good service, 100 recommended
Yoitel Machado
Yoitel Machado (7 晚家庭旅程)
Expedia 真實旅客評價
10/10 完美
2024年8月21日
Azul was amazing from the food, spa, pools, swim up bars all great, staffing was very kind and attentive if you needed something they were quick to assist you, the room was beautiful really enjoyed the jacuzzi. The property it self is amazing but you can tell it need a bit of work all in all I would definitely stay here again
Kiewanda
Kiewanda (5 晚浪漫旅程)
Expedia 真實旅客評價
8/10 很好
2024年8月18日
Le falta mantenimiento, el servicio de meseros pésimo, las bebidas vasos a la mitad
Luciano Vargas
Luciano Vargas (2 晚家庭旅程)
Expedia 真實旅客評價
2/10 欠佳
2024年8月18日
Martha
Martha (3 晚家庭旅程)
Expedia 真實旅客評價
2/10 欠佳
2024年8月16日
This hotel had so much potential but the service is terrible. There are only one or two people doing check in and check out during peak hous, making people wait for a long time. The staff is unfriendly and never smile- they seem bothered by tourists.
The safe in the room was not working- we needed to call reception to get it working but our phone didn’t work. Also the beach was smelly and disgusting. The water was pure brown and we never went into the ocean because of that. The food is not 24/7 so this is not a good choice for all inclusive hotels because the restaurants close down. There is no such thing as snack bar where kids can easily go grab a hamburger whenever they feel hungry throughout the day. Also to make appointments at a restaurant you can only do it in some kiosks and not by phone. Nobody told us that the kiosks close early so we could not book our reservation. There is a starbucks but it also closes early- overall what a let down. I will never come back here
Liz
Liz (2 晚家庭旅程)
Expedia 真實旅客評價
6/10 不錯
2024年8月16日
I liked that there were multiple pools to choose from and you did not have to fight for places to sit. However, there was very little beach and the beach does not look like what the photos depict. The children's area was closed while we were there, which was one of the main reasons we booked at this resort which was also a bummer but we still had a good time and enjoyed our stay.
Kimberly Faith
Kimberly Faith (5 晚家庭旅程)
Orbitz 真實旅客評價
10/10 完美
2024年8月16日
I like this property and service is good, but they need to Focus on Food menu
Md
Md (3 晚家庭旅程)
Expedia 真實旅客評價
8/10 很好
2024年8月15日
Hotel súper limpio, las áreas en común tienen buena distancia así que todo queda cerca. Lindo el detalle por la celebración de mi cumpleaños, la habitación asignada fue buena. La atención en particular de Bettyna 10 de 10.
MIRIAM
MIRIAM (1 晚浪漫旅程)
Expedia 真實旅客評價
6/10 不錯
2024年8月15日
Disappointed
This hotel has potential but needs to be remodeled. Compared to other all inclusive hotels I’ve visited the quality here was bad. The buffet is small and not a lot of variety. No activities to do around the hotel. I only recommend this hotel if you want peace and quiet and don’t care too much about the food. Seemed like a very family oriented hotel. It was empty not a lot of people it definitely needed some entertainment. When I go to an all inclusive it’s so I don’t have to leave the hotel and enjoy all the activities but unfortunately it was very boring. Also the service was lacking. For the restaurants that didn’t require a reservation when we went we were told there was a waiting list with a bunch of families ahead of us yet the restaurants were empty. We went to their pizza pizza location 30 mins before they closed and said they couldn’t serve us because they had already put everything away! If it closes at 5pm I think it should be fully functioning until then. I would understand if we got there 5-10 mins before closing time but 30 mins before? It’s a snack bar it’s not like it’s a full on restaurant. The only nice thing that we were impressed with was the room it was very spacious the only bad thing was it started raining and we had a leak on the ceiling other than that the room was cleaned every day. Lastly the spa was an amazing experience definitely the only thing I was satisfied with at this hotel.