After a long day of traveling, I get to the hotel at 1am. When I got there the door was locked. The gentleman open the door and ask how can he help. I said I had reservations for my room and he said no. All the rooms are sold out. I explained to him I had my reservation number and had The money withdraw from my account. There was no apology given as far as the hotel overlooking the rooms and no solution on how to help get another room. He said just go across the street. The gentleman in the front stated he told someone to take it out of the system because the rooms were booked and they didn’t. Not a great experience at all. I was traveling with my son at 1:30 in the morning to learn that the hotel overbooked not what you want to be in as a parent.
Luis
Luis (1 晚家庭旅程)
Hotels.com 真實旅客評價
8/10 很好
2024年11月24日
Manuel
Manuel (2 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2024年11月16日
It was wonderful relaxing n quite
kuki
kuki (1 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年11月12日
Gabriel
Gabriel (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年11月11日
Rosa
Rosa (3 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年11月10日
For the price it was amazing, super clean
Rosa
Rosa (3 晚友伴旅程)
Hotels.com 真實旅客評價
6/10 不錯
2024年11月6日
Room was clean bed was good , only issue was no hot water , that’s not good, they need to fix this
Robert
Robert (1 晚商務旅程)
Hotels.com 真實旅客評價
8/10 很好
2024年10月31日
We always stay here & probably will next time too!
I love to stay here. It’s the most affordable place while still having cleanliness and comfort. The desk persons were always nice anytime we stopped by. We did have issues with our door key reader two nights in a row. It took half and hour but the night security always fixed it. However, the housekeepers seriously need an attitude adjustment. We overslept from having too much fun the night before and the housekeeper lead was very nasty and sharply spoken when she told us, “you need to get out of the room or you will have to pay for another night!” I get it, there’s a check out time, we overslept and they have a job to do. But the message could’ve been delivered a different way, especially since we had to wait outside 2 nights in a row while waiting to get our doors open.
真實旅客
2 晚行程
Hotels.com 真實旅客評價
10/10 完美
2024年10月16日
The staff ate super friendly and very accommodating. The rooms are decent if you just need a place to crash. The bathrooms and commodities are dated. Parking is convenient.
Kevin
Kevin (3 晚家庭旅程)
Expedia 真實旅客評價
4/10 一般
2024年10月16日
Water cold charge too much and it’s very dirty
Terry
Terry (1 晚行程)
Expedia 真實旅客評價
6/10 不錯
2024年10月15日
Pros:
*Was able to make last minute reservation and were able to check in early even though they must have been jam packed with last minute reservations due to hurricane evacuation orders.
*It is conveniently located to many diners, stores, and events.
*Air conditioner was strong and cold.
*Refrigerator was a decent size for a hotel room.
Cons:
*There was no table in the room to be able to sit down to eat. We had to bring our dinner to the common area to be able to sit to eat comfortably.
*Our reservation was for 3 but there were only 2 sets of towels. The towels were stained.
*Bathroom door would not fully close for privacy.
*Phone was a little confusing to use since it had another hotels logo and information on it.
*The staff was not very smiley or welcoming....especially the woman who worked the night shift. Though Im sure they were very stressed with the hurricane situation.
Overall....I give 3 stars. Average.
Haydelin
Haydelin (2 晚家庭旅程)
Expedia 真實旅客評價
10/10 完美
2024年10月14日
Magaly
Magaly (2 晚行程)
Expedia 真實旅客評價
2/10 欠佳
2024年10月12日
Prepaid for room.
Once arrived no rooms, no help, no refund!
Edward
Edward (1 晚行程)
Expedia 真實旅客評價
10/10 完美
2024年10月11日
We came here last minute to escape hurricane Milton. The staff was great. Vinny really hooked us up.
Michael
Michael (4 晚浪漫旅程)
Expedia 真實旅客評價
10/10 完美
2024年10月11日
The room is fine, all the treatment in the office was excellent
Jenny
Jenny (3 晚行程)
Expedia 真實旅客評價
2/10 欠佳
2024年10月8日
Lisa
Lisa (2 晚行程)
Expedia 真實旅客評價
2/10 欠佳
2024年9月18日
Nos entregaron habitaciones totalmente sucias, sábanas y toallas manchadas, baño asqueroso, con pelos por todos lados