請注意:此住宿可從 Marina Hacienda del Mar, Carretera, Carr. a Punta Sam, Puerto Juarez, 77500 Cancún 乘船到達。旅客須於抵達前最少 48 小時聯絡住宿,並提供航班或旅遊行程資訊,以便安排乘船接送。旅客必須自行安排前往碼頭的交通工具。
Fantastic hotel for a couples get away. Service was great, room was comfortable, food was good. The best part though, was the views! Really enjoyed the variety of outdoor space. Whether you're looking for quiet seclusion or an upbeat environment, you can find it hear. The island itself was wonderful too!
John
John (4 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025年1月10日
yong jin
yong jin (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年10月25日
wedding
We attended a wedding. This is the best resort we've staye at in Cancun. Service was impeccable. Angel was our "butler". He was helpful throughout the stay and arranged travel etc. The Italian restaurant was phenomental. We ate there 3 times as a matter of fact.
All that being said, yes you do get what you pay for. Would I come back? Probably not because you have to take a ferry to get to the island and because of the steep price.
Eva
Eva (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年10月1日
Angela
Angela (3 晚行程)
Expedia 真實旅客評價
10/10 完美
2024年9月10日
We had a wonderful experience staying at this hotel. It’s not a cheap resort, but you get what you pay for. The service, dining options, and facilities were top class. It felt like a really luxury four days, and the staff were all very helpful..
Timothy
Timothy (4 晚浪漫旅程)
Expedia 真實旅客評價
10/10 完美
2024年8月25日
Thank you so much for spoiling us :)♡
Amazing service
Manasa
Manasa (1 晚浪漫旅程)
Expedia 真實旅客評價
10/10 完美
2024年8月21日
Amado Ernesto
Amado Ernesto (3 晚行程)
Expedia 真實旅客評價
10/10 完美
2024年8月15日
The property was what we hoped for.
Mary
Mary (5 晚家庭旅程)
Expedia 真實旅客評價
10/10 完美
2024年8月12日
Very beautiful hotel
Delianna
Delianna (2 晚浪漫旅程)
Expedia 真實旅客評價
10/10 完美
2024年8月7日
Beautiful property, amazing service
Kumarl
Kumarl (4 晚浪漫旅程)
Expedia 真實旅客評價
10/10 完美
2024年8月6日
WOW!!!! Let me just say that this is the most beautiful hotel I have ever been to and I have traveled all over the world for 40 years. It is perfect in almost every way imaginable. Peaceful, gorgeous, roomy, romantic, spacious, clean, high end, charming.....all the very nicest adjectives describe this amazing hotel! The staff went above and beyond to accommodate our every request even before we anticipated it. We were waited on hand and foot. I've never been so in love with a hotel before. From the moment we stepped off the boat and saw the resort, I knew it was going to be a special stay. I cried when we had to leave because I thought I was in paradise. The thought of leaving truly saddened me. It truly was one of the most amazing experiences in my life. All I can say is you have to go there to understand how special this place is. We are already planning our next trip in October. We will be back! A big shout out to Zaira in Unik restaurant who greeted us every morning with the biggest smile and served us our breakfast. What a sweet woman!! Victor in the bar was so accommodating - we loved his Karaoke singing!! Thank you Impressions!! Alexia & Eddie Dauterive
Alexia
Alexia (2 晚浪漫旅程)
Expedia 真實旅客評價
10/10 完美
2024年8月5日
Todo excelente !!
Mauricio
Mauricio (2 晚浪漫旅程)
Expedia 真實旅客評價
10/10 完美
2024年7月17日
I loved everything about this place, and the people. Definitely will be back.
Carolina
Carolina (4 晚浪漫旅程)
Expedia 真實旅客評價
10/10 完美
2024年6月26日
Food excellent, service excellent and the whole experience excellent. Go see for yourself. My man
And I will return to this property.
Desirae
Desirae (3 晚浪漫旅程)
Expedia 真實旅客評價
10/10 完美
2024年6月22日
wonderful resort. excellent food. quite isolated and not walkable but lots to do within the hotel
Courtney
Courtney (7 晚家庭旅程)
Expedia 真實旅客評價
10/10 完美
2024年6月21日
Xander
Xander (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年6月17日
Ivonne
Ivonne (1 晚行程)
Expedia 真實旅客評價
10/10 完美
2024年6月16日
We had a amazing stay!
Tiffany
Tiffany (4 晚浪漫旅程)
Expedia 真實旅客評價
10/10 完美
2024年5月13日
ホテルまでの移動サービスも素晴らしいです。
HIROSHI
HIROSHI (2 晚家庭旅程)
Expedia 真實旅客評價
4/10 一般
2024年5月8日
We have a robbery in our suite where two designer bags were stolen and the staff did nothing about it.
Sara
Sara (4 晚浪漫旅程)
Expedia 真實旅客評價
10/10 完美
2024年5月2日
Todo el personal super amable. La comida excelente. Las vistas incomparables. Regreso de seguro
Adriana
Adriana (5 晚浪漫旅程)
Expedia 真實旅客評價
6/10 不錯
2024年5月1日
Pros:Lunch and Dinner was amazing, best we have had at an all inclusive! Shoutout to Israel at SAKE and Heidi at the coffee shop!
Hotel was stunning, every corner of this place was beautiful!
Daytime activities were super fun! ABE and Paul were phenomenal directing the activities.
Cons:
They definitely do not provide great service. You supposedly get 2 butlers during your stay and one we never even met and second one would basically just say no to all our requests. My husband tried to do something special for my birthday and they said unfortunately they don’t have anything (no candle/no flowers not even a rose) The pool service and beach service was terrible. Ordered food and was told it would take 30 min which is fine but after waiting 2 hours and asking about our food multiple times we ended up leaving to find some food realizing it wasn’t coming. It came after we got back from lunch which was about 3 hours in total. The beachside service kept asking for tips when he couldn’t even bring us the correct order of drinks. This was definitely the worst service we have ever received at a resort and we have stayed at others like Excellence and Majestic. For the steep price you pay you would expect some type of service and I would say in total you get none of that. Our room would never get restocked even after asking several times.
No nightime shows like the other resorts
Breakfast was very limited and no breakfast buffet to fall back on so most of the time we opted to skip it
Esther
Esther (7 晚浪漫旅程)
Expedia 真實旅客評價
8/10 很好
2024年4月30日
Overall great experience. Beautiful hotel. Service was little slow during breakfast. Needs improvement in night activities but overall we had a great time. Butlers Erick and Martin were helpful and attentive. We are definitely coming back. Thanks