Excelente hotel. Todo perfecto, comida y bebida increibles.
Juan
Juan (4 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月6日
Hermoso hotel
Sin duda un hotel hermoso !!!
paulina
paulina (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年11月26日
It is a beautiful resort. The food and service are outstanding. I highly recommend staying here.
Savanah
Savanah (1 晚友伴旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年9月21日
Very good
RAYMOND MICHAEL
RAYMOND MICHAEL (4 晚行程)
Expedia 真實旅客評價
10/10 完美
2024年9月19日
Excelente servicio de todo el personal, la playa esta hermosa y la comida es de lo más delicioso
Daniel
Daniel (7 晚行程)
Expedia 真實旅客評價
6/10 不錯
2024年9月11日
Great staff, property has no maintenance and upkeep.
CONS:
Lightbulbs don’t work, multiple request for replacements
Mold in shower
Butler is no show, does absolutely nothing
Daily request for water & drink refills in mini-fridge
Daily request for ice
Request for coffee refill when it was used
Bicycles have flats & no brakes
Bathtub/“Cool dip pool” in bathroom room doesn’t work, hot water knob was broken off and cold water was turned off.
Bathroom lighting is extremely dim
Toilet constantly runs & surrounding wood flooring is rotting
Skylight over sink in bathroom has old animal feces on interior wall.
Car costs-1000 meters nextdoor to Mayakoba for golf was $65 US dollars.
Furniture is uncomfortable, dirty, and old, camouflaged with covers
PROS:
Location is pretty
Food is good
Staff is always cleaning
Servers are attentive
James Todd
James Todd (6 晚行程)
Expedia 真實旅客評價
10/10 完美
2024年8月16日
Un séjour très reposant dans un très bel endroit
Un séjour de rêve dans un très bel endroit
Le personnel est sérieux efficace aimable et gentil
La restauration est excellente, sous forme de cartes servies à table et non de buffet
Seul, une petite rénovation des chambres et des parties communes en ferait un vrai 5*
On est actuellement dans un 4 étoiles car des investissements manquent
Les chambres sont grandes, bien équipées, tv grand écran, Netflix inclus
Un petit coup de peinture et un changement de la robinetterie seraient top
Le ménage est fait quotidiennement, c est donc très propre
La plage est belle , aménagée, il faudrait juste rajouter des parasols et peut être un sur matelas sur les transats
JEAN LOUIS
JEAN LOUIS (9 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年8月9日
The staff there made the stay 1000 times better.
Samiksh
Samiksh (5 晚浪漫旅程)
Expedia 真實旅客評價
10/10 完美
2024年8月6日
This is a great location and hotel. If you’re looking for relaxation, some solitude, great food, quietness, and a pet friendly hotel, this is it. I highly recommend this place and hope to return soon with my pup.
Melissa
Melissa (5 晚行程)
Expedia 真實旅客評價
2/10 欠佳
2024年8月2日
Staff was great and very accommodating and the property is beautiful, however is in very poor condition as lack of funding is apparent.
Food is plain bad and should focus on Mexican dishes which were really good.
Drinks feel watered down.
We spend one night and left to a different hotel.
Santiago
Santiago (7 晚浪漫旅程)
Expedia 真實旅客評價
2/10 欠佳
2024年7月23日
Horrible hotel. The worst service ever. Not a real 5-star hotel. Maybe on a good day, it’s a 3-star. No options to eat; the food is worse than at a gas station. The staff is disrespectful and aggressive. Do not go.
Felipe Weinberg
Felipe Weinberg (6 晚行程)
Expedia 真實旅客評價
4/10 一般
2024年7月22日
It was a very disappointed trip, they have a very old and no well maintained facilities. Not worthy at all.
Juan pablo
Juan pablo (1 晚商務旅程)
Expedia 真實旅客評價
2/10 欠佳
2024年7月16日
I usually book luxury resorts …. This wasn’t one of them. This place made my stay a living hell and added tax on top . Looking for a dirty establishment with exceptionally terrible customer service. This is your place !
Jaida
Jaida (4 晚行程)
Expedia 真實旅客評價
10/10 完美
2024年7月1日
Increíble la atención y el servicio de TODO el staff, desde reservas, recepción, bellboys, spa, bartenders, restaurantes, meseros, todos. Lugar ideal para relajarte y descansar, y sobre todo disfrutar de la naturaleza. Súper recomendado
Gustavo Andres
Gustavo Andres (1 晚浪漫旅程)
Expedia 真實旅客評價
10/10 完美
2024年6月28日
Luke Miles
Luke Miles (6 晚行程)
Expedia 真實旅客評價
4/10 一般
2024年6月25日
The images of the property totally unaccurate would not call it misleading but intentionally false information.
Property is totally outdated and in deplorable conditions.
will never get back to this place before total renovation and or new management!!!
Avi
Avi (5 晚浪漫旅程)
Expedia 真實旅客評價
2/10 欠佳
2024年6月19日
During the midnight, the bed sheets got soaked, the bathroom was flooded, and there were several leaks so I couldn't sleep. The hotel's response after that was the worst I've ever stayed at, and the manager only came to apologize after we checked out. They said they would email me, but there was no outer care or anything. Please note that the actual hotel's website photo is completely different from the current state. I think the building is old and needs to be restored.
Minako
Minako (2 晚家庭旅程)
Expedia 真實旅客評價
10/10 完美
2024年6月14日
If you're looking for PEACE & QUIET...THIS is the spot. Our lives are extremely busy and this was just what we needed to slow down and truly relax.
The scenery at the Aquamarine resturant is breathtaking. We went off season, so there was no crowd or reservations neccessary for dinner. 10/10 would recommend. I didnt want to leave.
Jasmine
Jasmine (2 晚浪漫旅程)
Expedia 真實旅客評價
10/10 完美
2024年6月10日
I HIGHLY RECOMMEND. I was blessed to celebrate my Emerald 30 at Blue Diamond and my stay was nothing short of amazing.
Naomi
Naomi (3 晚家庭旅程)
Expedia 真實旅客評價
10/10 完美
2024年6月10日
It was awesome
Cornellia Nkechi
Cornellia Nkechi (3 晚行程)
Expedia 真實旅客評價
8/10 很好
2024年6月9日
Compared to our last trip ten years ago, the beach has completely deteriorated. The dock gazebo was destroyed/gone. Maintenance needed on the decking and railings near pool. We rarely saw staff cleaning the pool area so we picked up after ourselves. Other than the beach combing workers who worked extremely hard to remove the seaweed everyday, the resort staff members worked very slowly. The rooms were exactly the same, well kept. The food was AMAZING as we expected.
Jessica
Jessica (3 晚浪漫旅程)
Expedia 真實旅客評價
10/10 完美
2024年5月25日
Tracey
Tracey (5 晚行程)
Expedia 真實旅客評價
8/10 很好
2024年5月24日
Pros:
Food is amazing!!
Property feels safe, tranquil and very relaxing.
Cenote room is private and very unique.
Grounds are fun to walk and well taken care of.
The spa was nice even if you don’t pay for a treatment.
Cons:
Room could’ve been cleaner.
No dinning options with A/C.
Facilities are showing age.
Beach not good; rocks hiding underwater.
Gift shop wants $37 dollars for a normal sized sunscreen. I went across the street and got two for $34.
Scott
Scott (5 晚行程)
Expedia 真實旅客評價
4/10 一般
2024年5月24日
Not sure how this was a 5-start hotel. It's dated, in desperate need of renovations and modernization - and from the facilitates to the staff outfits, most things were dirty and had holes in them. Not clear how this was Luxury, nor a 5-star but would not stay there again.
Robert
Robert (1 晚浪漫旅程)
Expedia 真實旅客評價
10/10 完美
2024年5月21日
The servers/ beach workers were absolutely amazing so attentive and the food was absolutely wonderful not a single complaint . I loved how safe we felt and how calm it was. This resort was not a big party place which is exactly want we wanted. Just a very calm and relaxed time.
I look forward to when we can book another trip back as it was a great five days for us all round . Loved the wildlife.
The only couple cons for us was the sliding doors to go out to our patio of our room was behind a pillar, which made it a tad difficult to get out of with coffees in hand. And the bed was a tad hard but it was still a decent sleep.
The spa was a tad too pricy for us but it looked so nice but was out of our budget.