Muy buen hotel para ir con niños. Es mi 2nda estadía.
Tiene el area de niños (club y pisina) integrada con las de adultos y a pasos de la playa. Las habitaciones tienen 2 sillones q se hacen cama por lo q es muy cómodo para la familia. Las habitaciones las mantienen en muy buen estado. La comida es buena y el aseo también.
El personal de Restaurant Hacienda es increíble. Agradezco a Moisés, Inocencio y Jorge por su amabilidad. Tambien a Leonardo de sport center q nos llevo en catamaran.
Lo malo:
La playa del Maya Palace no es muy buena. Tiene rocas y la parte de arena es dura. Hay q caminar a los hoteles del lado para mejor playa.
Las distancias son largas. Los restaurantes quedan lejos de pisinas y habitaciones, y no hay snack bar o restaurant para comer en la playa ni pisinas. Solo hay bar para bebidas.
El personal de recepción en general no es muy atento. Algunos si pero otros no. Son como robots que responden y de hecho no conocen ni el hotel dado las respuestas que dan.
En el check out sugeri q seria bueno poner aire acondicionado al area de comida del restaurante El Coral. Ya que el sector donde se mantiene la comida aunque es cerrado no esta climatizado por lo que es un horno. Hace un calor insoportable y tener comida en esas condiciones no es apropiado. Pero el recepcionista de premiun level no conocía bien el lugar e indico q hacia calor por que era abierto. Lo que es falso ya que lo único abierto son el sector de mesas. El area de comida es cerrado.
真實旅客
8 晚家庭旅程
Hotels.com 真實旅客評價
10/10 完美
2024年9月23日
Cecilia
Cecilia (5 晚友伴旅程)
Hotels.com 真實旅客評價
4/10 一般
2024年8月24日
We went in a large group to celebrate my daughters quinceanera and they gave us a battle and did not make accommodations to sit us together or at least close together even with us made reservations ahead of time. The bartenders at the pool kept ignoring us and wouldn't attend to us right away. One of the bathroom doors would not open and the fridge did not work.
Eustolia
Eustolia (12 晚家庭旅程)
Expedia 真實旅客評價
10/10 完美
2024年8月24日
Very family friendly place
Natig
Natig (4 晚家庭旅程)
Expedia 真實旅客評價
10/10 完美
2024年8月23日
Only thing I didn't like is that the internet router has a light that blinks in the middle of the night and is strong enough to light up the whole room and wake you up.
Laura
Laura (6 晚浪漫旅程)
Expedia 真實旅客評價
10/10 完美
2024年8月22日
Beautiful resort! Excellent Service! Great food!
Kateryna
Kateryna (7 晚行程)
Orbitz 真實旅客評價
10/10 完美
2024年8月21日
Maibel
Maibel (6 晚行程)
Expedia 真實旅客評價
8/10 很好
2024年8月21日
Barcelo Maya Palace. The hotel grounds and all is beautiful, food is good service great staff is also great very friendly.
Before I booked my trip I read the reviews and I agree with the other reviews . Here is my imput.
1. Check in takes forever there is only 1 person at check in
2. If you plan on having dinner at one of the fancier restaurants there is only 1 person at the desk so it takes 20 min or more and there is always a line so expect to spend about an hour if there are more people waiting. And for the most part all the restaurants were booked when my family and I were there .
3. We were there for 5 days and on the last day before our departure the people in charge of the pool towels asked us for a card to check out towels. They didn't ask for it any other day why now.
We seen multiple people upset. With the same complaints I described.
A side from that our trip was awesome
Adrian
Adrian (5 晚行程)
Expedia 真實旅客評價
8/10 很好
2024年8月21日
Margarita
Margarita (7 晚家庭旅程)
Hotels.com 真實旅客評價
6/10 不錯
2024年8月21日
Unfortunately, my daughter got food poisoning during our stay. There were several times that the meals had me running for the bathrooms afterwards as well. Other than that, it is a nice resort with a beautiful pool, good beaches, a clean room, and friendly staff. However, I don’t think we’ll be returning.
David
David (7 晚家庭旅程)
Expedia 真實旅客評價
6/10 不錯
2024年8月19日
Rooms were old, no sleepers, no bathrobes, iron didn’t work…..
very hard to book restaurants, food and service was poor to say the least. We have been to Mexico many times and thus was extremely disappointed.
Raymond
Raymond (8 晚家庭旅程)
Expedia 真實旅客評價
10/10 完美
2024年8月19日
The pool was was excelent!
REMUS PETRE
REMUS PETRE (9 晚友伴旅程)
Expedia 真實旅客評價
10/10 完美
2024年8月19日
Had a blast
andrae
andrae (4 晚行程)
Expedia 真實旅客評價
4/10 一般
2024年8月19日
The reception took us six hours to get our room. The pool area has chipped seats in the water horrible horrible horrible.
Nicole
Nicole (5 晚家庭旅程)
Expedia 真實旅客評價
10/10 完美
2024年8月18日
What an amazing stay. I will definitely be returning to this hotel. The amenities, the people, the views, the everything. Worth every penny and I wish I never had to leave
Matthew
Matthew (8 晚家庭旅程)
Expedia 真實旅客評價
8/10 很好
2024年8月18日
I love it
TAM
TAM (5 晚行程)
Travelocity 真實旅客評價
10/10 完美
2024年8月18日
We were upgraded to the all adult riviera hotel. This was my 13th time booking with Barcelo. It was very much appreciated that the chain considered by loyalty to the chain with this upgrade. Enjoyed my stay at the all adult building and really enjoyed the facilities and staff.
Brenda
Brenda (9 晚家庭旅程)
Expedia 真實旅客評價
8/10 很好
2024年8月18日
Romain
Romain (10 晚家庭旅程)
Expedia 真實旅客評價
10/10 完美
2024年8月17日
I highly recommend this resort. Food, activities, customer service, etc was great! Kids had so much fun playing at the water park and watching the night shows. I would love to go back.
Ellie
Ellie (10 晚家庭旅程)
Expedia 真實旅客評價
10/10 完美
2024年8月17日
Pool , amazing
DIANA CLAUDIA
DIANA CLAUDIA (5 晚家庭旅程)
Expedia 真實旅客評價
10/10 完美
2024年8月17日
Clara
Clara (8 晚行程)
Expedia 真實旅客評價
10/10 完美
2024年8月17日
Ok
Angel L.
Angel L. (5 晚家庭旅程)
Expedia 真實旅客評價
8/10 很好
2024年8月17日
The property is impressive. Beautiful and kept well. The beach is beautiful white sand and clear ocean. The staff are kind and well accommodating. Unfortunately, we had to be moved rooms due water falling through our ceiling. It took over 3 hours (until after midnight). Nothing was voluntarily offered to make up for the inconvenience. Had to force their hand. Disappointing situation, but overall we enjoyed our visit.