Although hotel provide shuttle bus to customers, but it seemed the instruction how to use it or how to book it were not clear. When I booked this hotel, I didn't know they could provide shuttle bus until I read comments from other customers. It was better to show it in Hotel.com's website or Ibis's website. The first day I arrived Malpensa airport around 3 o' clock in the afternoon and waited at Exit 7 about 1 hour, shuttle bus was no show. Finally, I got a taxi to Ibis but the taxi driver charged more than the taxi meter's amount. I told my story to Ibis counter people, they told me shuttle bus stopped at Exit 10 was before 5 o' clock, after, will stop at Exit 7. I am much appreciate if Ibis can improve this point in the future.