We choice this hotel since it is with high rating here, but It is a very bad experience during my one day stay. 1. We have to carry our own luggage to our room, even after our check in, the reception took us to our room, but she is just watching, she didn't help us on the luggage. then when we arrive the room, there is one piece of paper about announcement on the floor, she took that paper and just give it to us. It would be nice that she can let us know what is that announcement about. 2. When we arrive the aisle of our room, there is one man (i think that he is living here) he sit in front of the door and taking loudly, it makes us scary. At least the hotel staff should help to handle it. 3. The last one, when we arrived our room, the hotel staff open our door without our permission even though he knows we are in the room.... I think this hotel need to re-educated their staff to know how to provide better service to customers.