I went tô Excellence Riviera Cancún Douro years ago was perfect, because of it i go tô another Excellence Hotel. Was disappointing. I take the Excellence Club, and do not value the money, the Club smelled bad and there was nothing tô eat with the drinks. Most of the restaurants have a common food. In fact the hotel is much expensive for the things it gives.
Exception tô Heidi, that make the beach service and Vilma the manager of foods and drinks
Rafael
Rafael (8 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2024年10月24日
It was disappointing at check in. We paid for an ocean front suite with rooftop pool. At check in we received an ocean view room. After 2 days they had the correct room for us. There was quite a different price difference but we have not be reimbursed! It is Lao a hassle to have to change rooms and wait for one to be ready to go into.
Again, I feel we need money/ credit back on the building and room change.
christine
christine (7 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年10月9日
Megan
Megan (6 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年9月2日
Ricardo
Ricardo (5 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年8月28日
staff was extremely friendly and always making sure we had a great experience. Lots of space at the pool and the area was quiet during the day. A lot of activities to participate in throughout the day and late night parties as well.
Francesca
Francesca (3 晚友伴旅程)
Expedia 真實旅客評價
10/10 完美
2024年8月27日
It was amazing best hotel I’ve been to
Laura
Laura (4 晚浪漫旅程)
Expedia 真實旅客評價
4/10 一般
2024年8月26日
I’m not sure where all the positive reviews are coming from. This was the worst experience I’ve had in Cancun. The pool water was hot, the food was subpar, service was so slow (waited about 1-1.5 hour every time before our entree came out). Coffee shop wasn’t good. Nothing was good. The massage I got was terrible. It felt like the lady was just rubbing lotion on me the whole time. The facial I got burned my face and ended up breaking out days after. I do NOT recommend this resort.
Michelle
Michelle (4 晚浪漫旅程)
Expedia 真實旅客評價
10/10 完美
2024年8月26日
Great adults only environment. Perfect for recharging and resting. Staff is incredible!
Tina
Tina (3 晚浪漫旅程)
Expedia 真實旅客評價
10/10 完美
2024年8月25日
This was by far the best resort I have ever stayed at. I usually never repeat stays but I can’t wait to stay here again. From the property, room, staff, and food truly exceptional. A true 5 star.
Cynthia
Cynthia (5 晚友伴旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年8月24日
Was a great first time stay will return again. Got a little loud at end of week younger crowd would try to avoid knowing that
Angelo
Angelo (5 晚家庭旅程)
Expedia 真實旅客評價
10/10 完美
2024年8月24日
The food and service were excellent. The beach was fantastic. The mosquitoes were treacherous. The evening shows were lacking. Poor quality of night entertainment.
Thomas Ray
Thomas Ray (6 晚浪漫旅程)
Expedia 真實旅客評價
10/10 完美
2024年8月23日
Todo con muy buen mantenimiento y el servicio espectacular
Yolanda Gabriela
Yolanda Gabriela (4 晚行程)
Expedia 真實旅客評價
10/10 完美
2024年8月23日
Food was good once served.
Wait times for food once seated was an issue.
Coffee shop was fantastic!
Angela
Angela (9 晚友伴旅程)
Expedia 真實旅客評價
10/10 完美
2024年8月22日
Enyolina
Enyolina (4 晚行程)
Expedia 真實旅客評價
10/10 完美
2024年8月21日
Kenneth
Kenneth (4 晚行程)
Expedia 真實旅客評價
10/10 完美
2024年8月21日
This was the ultimate honeymoon spot in Mexico. We have no regrets going and will most likely be going back in the future. This was a great sdults only resort with all of the amenities and nice little touches for 5 star service. Not pver crowded and not too big to walk to and from the beach/restaurants etc. The food was amazing we didnt have a meal we didnt enjoy and the staff is top notch.
Brandon
Brandon (7 晚浪漫旅程)
Expedia 真實旅客評價
10/10 完美
2024年8月19日
Absolutely extraordinary resort from the most junior to senior staff. Excellent food & great variety, beautiful suites, pools & wonderful evening entertainment!
Richard Lee
Richard Lee (5 晚浪漫旅程)
Expedia 真實旅客評價
10/10 完美
2024年8月19日
I wish there were more chairs around the main pool
DIANE
DIANE (4 晚家庭旅程)
Expedia 真實旅客評價
10/10 完美
2024年8月19日
The service/staff was impeccable. Food was delicious. Rooms were clean and resort was easy to get around.
Rylee
Rylee (3 晚浪漫旅程)
Expedia 真實旅客評價
10/10 完美
2024年8月18日
Not a party spot. There are a lot of rules. Not many bars to go to. Not enough to do at night. Only go for a honeymoon or something not groups like we did.