excellent service ,awesome family suite w gd price
We have booked for a 2-bedroom family suite,about US180/per night. It's just highly exceeds our expectation. There were two spacious bedroom equipped with own shower and toilet located at two levels and the dining room was well-decorated. Every staff was real nice and freindly. The restaurant was not as bad as the other comments. It was a nice one after our first night arrival. Free drink are offered to hotel guest too. Only one minute walk to tourist agency for day tours and the price is ok. The only concern is, when i asked for a taxi to the airport, they called for their own hotel car instead. It costs US15 more. It's not about the price but I feel being cheated in this way. All in all, it's still a stunning hotel with good price. Highly recommended for family travel.
So
Hotels.com 真實旅客評價
8/10 很好
2013年5月17日
真實旅客
Hotels.com 真實旅客評價
2/10 欠佳
2025年2月5日
Staff highly incompetent
Their systems were off-line upon check-in. Despite showing the receipt and booking confirmation they made my employee pay before allowing checking, despite knowing the fault is on their end and trouble shooting or just re-check in the following morning, which would be normal practise. When the system was online the following day, the refund took 3-4 days.
Furthermore, laundry service was requested. After following up numerous times and being assured it will be ready on time, when the time actually came for the laundry to be required back, they said it was never sent in.
Meyer
Meyer (1 晚商務旅程)
Hotels.com 真實旅客評價
2/10 欠佳
2025年2月2日
Meyer
Meyer (1 晚行程)
Hotels.com 真實旅客評價
2/10 欠佳
2025年2月1日
Incompetent staff
Not only were their systems pff line to check and validate the booking and payment upon arrival, despite showing the receipt and booking confirmation, but then they also compelled my employee to pay for the first night stay, before they would book him in. The system was back the following and they processed the refund only 3 days later. Then he booked in washing, which not only forgot to send into the cleaners, but kept on saying it will be ready on time. But then it was later the following day as well, not meeting deadlines they provided, multiple times this causing crisis management for clothes.
Meyer
Meyer (5 晚商務旅程)
Hotels.com 真實旅客評價
10/10 完美
2025年1月30日
真實旅客
5 晚商務旅程
Hotels.com 真實旅客評價
10/10 完美
2025年1月7日
Wonderful
Our rooms & sheets were clean. Would stay there whenever we visit cape town again. From the front desk staff to the cleaning staff, everyone was excellent. We enjoyed our stay.
chidi
chidi (7 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2024年12月31日
Great staff terrible food
Modern fun hotel but the rooms are small and the food from room service is terrible. The service however is amazing with very friendly staff.
真實旅客
3 晚行程
Hotels.com 真實旅客評價
8/10 很好
2024年12月19日
Magnificent hotel
Great hotel. Wonderful ambience, facilities, service and outstanding food. Suki makes amazing omelettes.
Claudia
Claudia (2 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月16日
carl
carl (1 晚商務旅程)
Hotels.com 真實旅客評價
8/10 很好
2024年10月19日
Nice hotel, great staff, breakfast nice. Rooms are a bit small.
Michael
Michael (4 晚商務旅程)
Expedia 真實旅客評價
10/10 完美
2024年8月15日
The staff were friendly and helpful.
Kayla
Kayla (5 晚行程)
Expedia 真實旅客評價
10/10 完美
2024年7月28日
Joel
Joel (6 晚行程)
Expedia 真實旅客評價
10/10 完美
2024年4月13日
Super
Zentral
Adrian
Adrian (6 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年3月21日
Amazing Stay!
The hotel staff is absolutely amazing! Very accommodating and friendly. Lobby bar was great and the restaurant offerings. Rooms clean and spacious. I’ll be back!
Carla
Carla (6 晚友伴旅程)
Hotels.com 真實旅客評價
8/10 很好
2024年3月19日
Fire and Ice Hotel on "Fire".
After confirming 3 times that I wanted 2 rooms next to one another or closeby,
I was still given the opposite. It was only corrected the next day which was rather inconvenient. Besides that inconvenience I found the staff extremely friendly and helpful. The Hotel was spotless at all times. We had three light meals at the hotel and really enjoyed them tremendously. Compliments to the chef! The sweetie jar at reception was also a winner. Everyday something else.
Wilma
Wilma (4 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年3月1日
Great stay at Fire & Ice.
Three night business stay. Great room, nice view. Everything worked. Staff friendly and professional. Like the quirky touches and decoration. Easy parking at an added daily rate. Very central location. Great breakfast selection.
Herman
Herman (3 晚商務旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年1月28日
Staff was excellent and service was beyond!
Malak
Malak (8 晚行程)
Expedia 真實旅客評價
10/10 完美
2024年1月15日
Super Lage, wunderbares freundliches Personal
Ellen Maria Frintrup
Ellen Maria Frintrup (20 晚行程)
Expedia 真實旅客評價
10/10 完美
2024年1月1日
All good
Claudio
Claudio (7 晚友伴旅程)
Expedia 真實旅客評價
8/10 很好
2023年12月11日
My stay is generally okay for anyone who will spend most of their time outdoors.The rooms are small though well designed with a flat screeen tv,fridge and hot kettle.The shower was great! The beds were comfortable but the pillows were terrible.They also do not have iron boxes incase you need one.
It’s ideal for adventurous and younger individuals/couples
I also didn’t like that they didn’t have curtains so sleeping past 5 am is impossible as the light comes right through! The location is great in a quiet place
Carolyne
Carolyne (1 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2023年12月8日
Nice, quiet place with a good vibe. Good for business and pleasure.