This is at the perfect location with everything nearby. The beds and interior were quite nice. Breakfast was decent.
PIYUSH
PIYUSH (4 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月23日
Dana l
Dana l (2 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2024年12月22日
Doesn’t have a working phone number
The hotel was nice enough for the area. Although we got the larger King Room which is still pretty small. Our problem wasn’t with the property itself. El Centro is super fun for a couple days but the area incredibly busy and not much to do other than eat at restaurants and drink at bars.
We requested to cancel the reservation on day two of eight so that we could move another resort with beach access that wasn’t stuffed into the walled city. I was fully willing to pay for an extra night or two so that we weren’t canceling less than 24 hours in advance. I talked to the front desk who said it was fine I just needed to cancel with Expedia. Expedia said the policy was for no refund after check in. However, Expedia has always been good about just calling the hotel and they normally waive any fees and refund unused nights.
This wasn’t the case, Voila doesn’t have an operational phone number. They have a What’s App but Expedia refuses to call through what’s app. It was incredibly disappointing that Voila is part of the Hotels.com network yet they don’t have a phone number. I’m not sure how that one slipped through the cracks…
We ended up booking at a Hilton Resort on Bocogrande that was 1,000 times better. Still no word on a refund for the rest of our stay at Voila.
Ki
Ki (8 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2024年12月20日
Manuel
Manuel (4 晚商務旅程)
Hotels.com 真實旅客評價
6/10 不錯
2024年12月19日
真實旅客
2 晚友伴旅程
Hotels.com 真實旅客評價
10/10 完美
2024年12月15日
Marco
Marco (4 晚商務旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月14日
Bra hotell i gamla Cartagena.
Voilá ligger väldigt bra i gamla stan om du vill bo den delen av stan. Fin gammal miljö, mycket restauranger i närheten och fullt folkliv. Trevlig liten takterass med några solstolar och två små bassänger. Det är också där frukosten serveras.
Håkan
Håkan (3 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月11日
Location is perfect to visit Cartagena! Very central. Front desk were very helpful if you needed something! I will go the same hotel if I want to visit again Cartagena
Asiyeh
Asiyeh (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月6日
Os funcionários são muito gentis, a localização é excelente. A unica coisa que poderia melhorar é o café da manhã, achamos com poucas opções.
Marcia
Marcia (3 晚友伴旅程)
Hotels.com 真實旅客評價
8/10 很好
2024年11月30日
Hank
Hank (3 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年11月22日
Excellent stay
Excellent place, very convenient location, staff is amazing, service amazing highly recommend it. Just note it is a busy area and has some working ladies outside walking the streets regularly. They don’t bother you and they didn’t bother us so it was fine.
真實旅客
4 晚行程
Hotels.com 真實旅客評價
10/10 完美
2024年10月25日
Great
Was a very pleasant stay. Staff were very helpful. Great location. Felt very safe!
Jessica
Jessica (2 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2024年10月10日
Mucha humedad en las habitaciones y el aire acondicionado muy ruidoso
Roberto
Roberto (3 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2024年10月7日
真實旅客
1 晚行程
Hotels.com 真實旅客評價
10/10 完美
2024年10月1日
Property and service very good. Excellent location in city centre for day activities, but also near spot that gets raunchy at night
Jorge
Jorge (3 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年9月30日
Great experience! Perfect location and friendly staff. Would definitely stay here again!