The room is big and spacious, the location is very good but the lack of customer service could make your stay a nightmare. The ladies at the frontdesk seemed to hate their job, they just don’t care the guests. Limited to do a basic job with no smiles.
I would reccomend this place but need to change the customer service and guest attention.
Matías
Matías (3 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025年1月11日
Benjamin
Benjamin (2 晚行程)
Hotels.com 真實旅客評價
4/10 一般
2025年1月10日
Poor management
We had called ahead for an early check in. Regular check in was 4pm. They did say they would try their best and didn’t think it would be a problem ($75 fee of course). Our room wasn’t ready until 5:10. We stood in the lobby for one hour with our 4 young children and luggage. When we arrived at 2pm we were told it wouldn’t be ready till 4 but it would absolutely be ready then. No manager in the hotel to help. We were told she would call us asap the next day. She did not call and when we reached out it was the wrong phone number. Poor management for a not so great hotel. No apology or compensation returned. There were a few nice employees who felt bad but offered no solution.
真實旅客
2 晚家庭旅程
Hotels.com 真實旅客評價
10/10 完美
2025年1月7日
Beautiful ocean view
Loved the big room and the balcony w a view of the ocean. Walkable to many things.
Clarence
Clarence (1 晚友伴旅程)
Hotels.com 真實旅客評價
10/10 完美
2025年1月6日
Great hotel
All around great service from the valet to the service desk. The room was spacious and clean. There was a full kitchen and a large balcony. I would definitely recommend!
真實旅客
1 晚友伴旅程
Hotels.com 真實旅客評價
4/10 一般
2025年1月4日
Ekaterina
Ekaterina (8 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2025年1月3日
Dawn
Dawn (3 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025年1月1日
Johana
Johana (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025年1月1日
Deon
Deon (2 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2024年12月31日
Not worth the price.
Overall it was okay. The resort fee wasn’t worth it. Never any towels available at the pool. Housekeeping was quite rude and inflexible, we asked for our room to be made up while taking our dog for a walk, staying out of our room for over 2 hours but it wasn’t long enough. Front desk staff very friendly though.
真實旅客
4 晚行程
Hotels.com 真實旅客評價
8/10 很好
2024年12月31日
Boa estadia. Hotel precisando de manutenções!
Juliana
Juliana (2 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月30日
JACOB
JACOB (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月28日
John
John (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月27日
Wonderful stay
真實旅客
6 晚行程
Hotels.com 真實旅客評價
4/10 一般
2024年12月26日
Service = Nope
Gah. We came on Christmas and booked this hotel due to the VIP access Expedia offer of a late check out (heading out at 1 pm). We requested a 1 pm checkout, and mind you we checked in after 6 pm, and were immediately denied…. No ask to check our room number etc just asked for more money.
The supervisor was so rude about it… on Christmas to boot. Our five year old just wanted a chance at the pool before we headed out.
Overall, the 4.5 stars is not even close. It’s a 3 at best. Older, unwelcoming lobby, small pool, and the service is not any better than motel.
Rada
Rada (1 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月20日
sherrod
sherrod (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月18日
Rinaldo
Rinaldo (1 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2024年12月17日
Okay
The staff were really nice. The little store in the hotel was way too expensive… I mean 5 buck for a candy bar. The place was nice… some of the areas were run down. None of the bathrooms had locks on them.
Antoinette
Antoinette (1 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月17日
Patrícia
Patrícia (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月14日
John
John (2 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2024年12月12日
Mixed at best
Check in was ok, but difficult to understand him. The 4 AM fire alarm was NOT fun, needed to evacuate by walking down 7 floors with water running down from sprinklers. Fire was real, but in 4th floor laundry room. Staff handled well, but no apology in any form written or offered in form of a credit.