Booked this location from Fri thru Mon. But midway thru our stay we realized how terrible the road conditions would be as DC was expecting 10 inches of snow beginning Sunday night. So I went to the front desk and asked if we left early, could we get a partial refund for the unused night? The front desk told me yes if we were out by 4pm. That heavily influenced our decision to leave early and we packed and checked out.
After checking out, we were THEN told that a refund wasn’t possible since we used a 3rd party site. Hotels.com chat said that wasn’t true and it lead to a huge back and forth that resulted in 0 results.
Terrible to not help your customers when a severe winter storm was coming. Not staying here again and I’m hesitant to ever use Hotels.com again.
Ananias
Ananias (3 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2025年1月6日
Sort of Like Staying in a Kennel
Lots of dogs. Big dogs. Barking dogs. The property was in a good location and was a good value at the time I booked, although the resort fee is a ripoff. Just charge a fair price for the room.
Lee
Lee (6 晚家庭旅程)
Hotels.com 真實旅客評價
8/10 很好
2025年1月4日
Great value & incredible location
Room was clean, spacious, bed and linens sumtuous, bathroom lovely. Coffee and bottled water provisions were provided in abundant proportions. We were disappointed with the 11:00am check out which I found to be especially early. I'd stay here again gladly, even not withstanding my disappointment being kicked out so early.
Steven
Steven (5 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025年1月3日
Anthony
Anthony (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025年1月3日
Shawn
Shawn (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025年1月3日
Amazing place sneaky prices
Loved the Royal Sonesta but man they snuck on so many fees that my stay costed double what we were estimated. Thought I had a good deal but ended up feeling burned in the end. This ain’t to say it wasn’t worth the money but we maybe have looked at other places knowing the end cost.
Bryant
Bryant (3 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2025年1月2日
Lilia Edith
Lilia Edith (3 晚家庭旅程)
Hotels.com 真實旅客評價
4/10 一般
2024年12月31日
Poor condition. E had to change rooms because heat didn’t work, temperature control on shower didn’t work correctly, remote for tv had to be replaced and lights were so dim you couldn’t shave.
真實旅客
4 晚行程
Hotels.com 真實旅客評價
10/10 完美
2024年12月31日
真實旅客
3 晚行程
Hotels.com 真實旅客評價
10/10 完美
2024年12月31日
Chris
Chris (5 晚友伴旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月31日
Ariel
Ariel (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月30日
Excellent and staff was really friendly
Ricsrdo
Ricsrdo (2 晚友伴旅程)
Hotels.com 真實旅客評價
8/10 很好
2024年12月30日
Good location
Nice hotel in central location
GEORGE
GEORGE (4 晚家庭旅程)
Hotels.com 真實旅客評價
8/10 很好
2024年12月29日
Paul
Paul (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月25日
Emmanuel
Emmanuel (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月24日
Nicole
Nicole (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月23日
Coveient and Classy Royal Sonesta
We went to DC to view the Impressionist Exhibit at the National Gallery. Staying just off Dupont Circle made our excursions easier. We enjoyed breakfast at the Royal Sonesta every morning and found the food and service excellent throughout our stay.
Cheryl
Cheryl (3 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月23日
Gaitang
Gaitang (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月21日
Michael
Michael (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月19日
DuPont gem
Fantastic room, comfortable beds, easy DuPont Circle location. It was a great spot for our five night trip. The free breakfast was a hit as well.