Overall, we had a nice day. The first day was a bit miserable because our room reeked of mildew. They moved us the next day, which made all the difference. All I can say is request a room with tile floors. The first one we had had carpets, and I’m sure people just came in from the pool and let water drip all over the floor. Our second room was far better, and the vacation finally started to look up. The Customer Service at this resort is great. The staff and restaurant servers are amazing. And the food in the café is pretty good.Now for the hot springs. They have a beautiful big pool, but it’s not heated, so impossible to swim in this time of year. The smaller pools were great, but they got crowded until 8 PM. Apparently, people can purchase a day pass to visit the resort, and once those folks cleared out, there was plenty of room in the smaller pools. All in all, I would stay here again as long as we got a hotel room with tile floors.