Convenient location - walking distance for Gateway of India and CST Terminus.
Extremely helpful and passionate staff such as Peter to help out - offered tour options which are extremely comprehensive.
Classy and comfy room - got upgraded to Club Premier room in a newly renovated tower, relaxing ambiance with wooden and marble designs, had good shower and sleep on the queen-sized bed!
I have stayed at this hotel several times before and they are always nice, attentive and accommodating. Same this time. However, there were two things that brought down the rating this time.
One was that I was given room 2 0 8 which is right next to the Metro building. I asked straight away if it would be disturbing at night. Oh no was the answer. In mid night I was woken up by the noise due to the Metro building and it continued for a few hours. The next day I was allowed to change rooms and they upgraded me to the suite free of charge. Which of course was nicely done! But they should never have sold room I got at first.
The other thing that happened was that I barely had time to land before I had a scam message saying that my payment had not gone through. All my booking details were in the scam message. I have contacted the hotel about this but have not even received a response. Sad because I actually like this hotel but the fact that they do not take the fact that they were hacked seriously made me book another hotel next trip.
Victoria
Victoria (3 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月11日
Amazing affordable hotel with personal service!
The staff could not have been more welcoming! The breakfast staff in particular really went the extra mile! The specialty coffee guy was so sweet and attentive! Our room was in the annex and was beautiful with lots of built-in cabinetry and a very nice bathroom! Highly recommend!
Neil
Neil (4 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2024年12月8日
Good location in Fort area
Great stay for a few nights. We were joining a cruise and the hotel is located close to port (7 min journey by car). Staff are very attentive. Great Masala Dosa for breakfast. Hotel is walking distance to many restaurants and gateway to India approx 25 min walk. Rooms were adequate for our stay.
Tina
Tina (4 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年11月27日
The reviews were right!
This hotel exceeded expectations. We booked the best room we could and it was lovely. We didn’t have a view but tbh it was quieter that way.
Breakfast was good although we sometimes had to wait for a table. They were pretty full. The Hotel spans three buildings and so rooms do vary. Some are much smaller. The staff were welcoming and efficient, fixing a problem with our shower promptly as there wasn’t another suitable room to move to.
The tube station close by is nearly finished and will provide efficient transport once the line is open. We used the system further North and found it clean, safe and faster than the road!
Melanie
Melanie (4 晚行程)
Hotels.com 真實旅客評價
4/10 一般
2024年11月26日
Jayaram
Jayaram (3 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2024年11月19日
Jennifer
Jennifer (2 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2024年11月18日
Hood hotel and friendly atmosphere
kassim
kassim (14 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2024年11月1日
真實旅客
2 晚行程
Hotels.com 真實旅客評價
8/10 很好
2024年11月1日
Reuben
Reuben (3 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2024年10月11日
brendan
brendan (4 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2024年9月29日
Nice hotel. Good for the price
Nice hotel. Good price. Romms a.big small but ok. Only issues was that I booked a twin room and they gave me a double bed. But provided a single mattress. Although area was quiet, there is no sound proofing so I could hear wat was going on outside. Staff were great and very helpful
Satish
Satish (2 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年9月19日
This is an excellent property to stay. The staff is awesome they are helpful and friendly. You are close to everything and can walk around to see the real Mumbai. Good breakfast options.
Santos
Santos (2 晚浪漫旅程)
Expedia 真實旅客評價
10/10 完美
2024年9月7日
PRASHANT
PRASHANT (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年9月3日
Excellent staff always willing to help advise and guide us in the right direction.