Excellent, the staff was responsive and helpful, plus effecient.
Eric
Eric (3 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月23日
Hotel was clean and cozy. It was decorated for christmas and offered chocolate and candy. The rooms were large and had a sitting area and kitchen. The kids enjoyed the pool (although the water could of been warmer) and the hot tub. Hotel was quiet and staff were friendly.
真實旅客
1 晚行程
Hotels.com 真實旅客評價
10/10 完美
2024年12月18日
Kathy
Kathy (1 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月18日
Juanita
Juanita (5 晚商務旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月15日
Great
Rachael
Rachael (1 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月11日
Makaya
Makaya (1 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2024年12月9日
Convenient
The staff at check-in was lovely and courteous. The first room we were assigned room 428 did not have any heat so they moved us the next day to room 528. The heat worked but the bathroom sink was clogged. Overall the stay was fine, the hotel just needs some minor updates but the staff was lovely.
Janelle
Janelle (3 晚行程)
Hotels.com 真實旅客評價
4/10 一般
2024年12月7日
Worst Visit Ever
Staff around 2pm for check in was horrible. Then again on that Friday around noon absolutely rude, when asking for toilet paper they was mad before asking. I'm not sure what that was about but made me feel uncomfortable. I never received my 4000 points from spinning the wheel that was at front desk either. Like whoever that young lady was , had no professionalism and need to stay off the phone when people trying to check in. Especially when there's no one in line. Just one person and her. Not customer service friendly At all. I never had a horrible stay anywhere until I went to this hotel. Highly dissappointed.
Karry
Karry (4 晚家庭旅程)
Hotels.com 真實旅客評價
8/10 很好
2024年12月3日
Return stay at Residence Inn
This was the 3rd or 4th time I've stayed at this location. It's conveniently located close to where I spend Thanksgiving. The rooms are nice and spacious. One of the soap dispensers in the shower had been pulled off the wall. No big deal, but it needs to be repaired. On the second morning of my stay, the batteries in the door lock went bad so I had to wait for a maintenance worker to drive back to the hotel to let me in. Again, not that big of a deal, but the batteries should be monitored and replaced on a regular basis to avoid this.
Ronald
Ronald (2 晚行程)
Hotels.com 真實旅客評價
2/10 欠佳
2024年12月2日
Sadly I was waiting on my actual driver’s license to be mailed, I had the paperwork from dmv that showed the license was valid and updated. But they wouldn’t take the paperwork as valid id.
So I wasn’t allowed to check in and lost the money I payed upfront online. They wouldn’t allowed me to receive credit and stay the next night or future credit. So I slept in my car 😞
Jacqueline
Jacqueline (1 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2024年12月1日
Mitchell
Mitchell (1 晚商務旅程)
Hotels.com 真實旅客評價
8/10 很好
2024年12月1日
Mitchell
Mitchell (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年11月25日
Lindsay
Lindsay (5 晚商務旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年11月25日
Excellent
Avinaash
Avinaash (1 晚商務旅程)
Hotels.com 真實旅客評價
6/10 不錯
2024年11月24日
So so stay
Three things: 1.i was asked if i wanted turn down service, i said yes. For the 3 nights i was there, my room was not serviced. 2.I spun the wheel at the front deak and won 3000 points, but i dont see it in my account. 3.I don't see this stay posted in my account yet, please include it.